• Provide professional support to clients, and their families, that call the after-hours phone; initiate appropriate services to stabilize current crisis situation (telephone support, CARES, Mobile Crisis Teams, Crisis Services, 911, etc.).
• Provide effective crisis intervention services, and empower clients/families to utilize natural supports and already established professional linkages.
• Provide accurate information to clients/families about available resources in the community that can assist with on-going crisis stabilization.
• Obtain current demographics for documentation; that include caller’s name, client’s name, phone numbers, address, and DOB (at the minimum).
• Maintain progress notes, records, reports, and/or legal documents consistent with the standards of practice for all governing and contract agencies.

SKILLS/COMPETENCIES:

• Must be committed to strength-based, family focused values consistent with WRAP core values, crisis intervention best practices, and agency principles and practices.
• Must have excellent engagement and crisis intervention skills.
• Must be able to work effectively with all clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
• Must convey empathy and respect in all interactions with clients and others who contact SHHS.
• Must have an ability to adapt to changes in regulatory and contract requirements and program design/function to operationalize those.
• Must have proficiency in working in several EHR systems.