Support
Care Coordination Customer Service Representative
Buffalo
- Full-Time
- 1280 Main Street, Buffalo NY 14209
Summary of Position Function
Performs complex administrative tasks and provides administrative support to a team, department head and/or manager. May also train clerical support staff.
Education Requirements
High School Diploma or equivalent.
Experience
- Two years’ work-related experience or combination of education/experience
Must possess a valid Driver’s License with an acceptable driving record.
Interested in this position?
Major Duties & Responsibilities
- Maintains & updates necessary data elements for program tracking and outcomes.
- Knowledge and demonstration of agency core values in day-to-day activities
- Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
- Consistently maintain a neat, organized work environment
- Assists with filing, pulling charts and preparing records as requested for audits
- Processes Intakes and logs, scheduling, auditing of all progress notes, posting and filing.
- Verifications of Medicaid to ensure eligibility for program/slots
- Ensure safety line is monitored regularly per policy
- Strong use of GSI, MAPP, Epaces
- Uses and keeps current on all Relias trainings
- Typing
- Constant direct communication with Care Cooridinators/Supervisors and Outreach
- Other Duties as assigned
- Types and composes routine correspondence for signature, business letters, memorandums, reports, charts, etc. on computer.
- Establishes and maintains confidential files and records assisting coordinators with looking up information and maintaining the like
- Proofreads and corrects grammatical, punctuation and spelling errors.
- Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
- Greets clients and answers telephone and direct calls to the appropriate person.
- Operates office machines and instructs others in the operation of same.
- Proficiency in Excel including the ability to work in existing spreadsheets, create new spreadsheets and filter data for reports as needed.
- Cross train in other areas within care coordination