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Support

Clinic Office Manager

Buffalo

Coordinates of this location not found

Summary of Position Function

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

Compensation: $20.08/hr – $25.60/hr

Education Requirements

  • High School Diploma or equivalent

Experience

  • Three years work-related experience.  Previous supervisory experience preferred

Must possess valid Driver’s license and ability to travel between locations if needed.

Interested in this position?

Major Duties & Responsibilities

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Exemplifies the criteria for a high performing team member and the values that support trust, interdependencies and teamwork.
  • Consistently maintain a neat, organized work environment
  • Processes Intakes, scheduling, and filing
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and troubleshooting billing/insurance inquiries
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews
  • Reconciliation and posting of all client payments
  • Processing of client records, including admissions and discharge
  • Oversight of other Office Staff with day-to-day tasks & delivers effective supervision to direct reports
  • Delivers exceptional customer services and assists with resolving client grievances
  • Constant direct communication with Manager of Support Services
  • Works with clinic leadership to ensure strong communication and teamwork between the front office and clinical team.
  • Answers telephone and directs calls to the appropriate person
  • Attends required trainings and office manager meetings. Contributes to meetings with process suggestions and/or opinions.
  • Composes and prepares routine correspondence for signature
  • Establishes and maintains confidential files and records
  • Proofreads work and corrects grammatical, punctuation and spelling errors
  • Maintains calendar and staff schedules; ensuring adequate site coverage during all hours of operation and covers when necessary
  • Sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items
  • Attends departmental meetings; takes notes and prepares/distributes meeting minutes
  • Orients new personnel to agency’s policies and procedures
  • Orders and maintains office supplies and equipment
  • Operates office machines and instructs others in the operation of same
  • Other Duties as assigned

SKILLS/COMPETENCIES:

  • Ability to generate standard business letters, forms, contracts, proposals, presentations, etc.  Strong understanding of and ability to use internet search engines
  • Excellent interpersonal skills and communication skills both verbal and written
  • Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills
  • Ability to handle multiple tasks
  • Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.
  • Ability to operate office equipment

Interested in this position?

Other Support Positions Available