• Knowledge and demonstration of agency core values in day-to-day activities
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
• Manages high volume of inbound phone calls and scheduling of intake appointments for various locations
• Coordinates with referral sources including inpatient facilities, hospitals, and other community partners to secure intake appointments within required time frames
• Conducts brief risk assessment for individuals seeking services, including linkage with the appropriate crisis department when applicable
• Works with the Department of Social Services to schedule DSS assessments
• Insurance verification for Medicaid and Commercial payors
• Completion of client financial reviews, including collection and posting of client payments
• Responding to high volume of email requests in a timely manner
• Other duties as assigned

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment