• Installing the SharePoint platform, integrating applications, and creating libraries.
• Adding users, controlling access to document libraries, and setting permissions.
• Performing maintenance of the SharePoint platform, servers, and intranet.
• Troubleshooting and resolving SharePoint issues or malfunctions.
• Providing SharePoint support and end-user training.
• Performing data retrieval and backup procedures to prevent data loss.
• Ensuring sufficient storage space by performing clean-ups and archiving data.
• Reviewing usage and activity reports and adjusting to ensure optimized user-experiences.
• Maintaining network infrastructure, as well as managing encryption, security zones, and firewalls.
• Keeping up to date with SharePoint developments and performing version updates and upgrades.
• Providing staff with technical support and training
• Documentation of process. This will include all cause and effect, resolution, and steps to prevent future issues. (Root-cause analysis)
• Ability to serves as a “backup” for other team members, seeks cross training in their areas of expertise, and performs their duties in their absence
• Multitasking under load – ability to work effectively in a busy, fast-paced environment and the flexibility to change direction at a short notice and manage priorities, workload, and time effectively
• Approachability – an open mind and welcoming atmosphere and patience so that end-users are comfortable in asking for the information needed
• Demonstrated problem solving skills; ability to face challenging situations, view from a variety of different angles; assess strength of options, select and implement the best solution
• Ability to think-on-your-feet, making effective decisions on a timely basis, sometimes with limited information and take accountability for your actions
• A strong service-orientation and prior proven success in handling customer service responsibilities, dealing with an internal client base; ability to interact with people at all levels of the organization with tact, diplomacy and most importantly patience
• Self-motivated and detail oriented, with an eagerness to learn, ability to work independently as necessary

SKILLS/COMPETENCIES:

• Excellent interpersonal skills and communication skills both verbal and written
• Work well under pressure with interruptions and challenging deadlines
• Excellent documentation/recording skills and attention to detail; good time management and organizational skills
• Ability to handle multiple tasks, work independently and assist with multiple projects and priorities
• Proficient and/or knowledge of various IT concepts including email, Security, Network Protocols, Application Management and Document Management or has a good basic knowledge base and is willing to learn to the level needed
• Demonstrates aptitude and desire to learn new skills on the job