• Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Maintain a neat, organized workspace consistently
  • May require travel between sites to provide coverage for other support staff
  • Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
  • Daily insurance verification of 3^rd party payers, Medicaid and completion of financial reviews
  • Daily assurance that clinical notes have the required fields completed to assure accurate data reporting leading to maximized billing reimbursement.
  • Sends/receives incoming and outgoing mail and faxes
  • Responding to high volume of email requests in timely manner
  • Attend meetings onsite and offsite as assigned
• Other duties as assigned

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment