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Patient Support Specialist (2550 Main Street, Buffalo, NY)

Buffalo

Coordinates of this location not found

Summary of Position Function

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

COMPENSATION: $17/hr

Education Requirements

  • High School Diploma or equivalent

Experience

  • One year work experience in work related field preferable
  • Flexible availability and willing to work nights and weekends.

Must possess a valid driver’s license with an acceptable driving record and have reliable transportation. 

Interested in this position?

Major Duties & Responsibilities

  • Knowledge and demonstration of agency core values in day-to-day activities
    • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
    • Maintain a neat, organized workspace consistently
    • May require travel between sites to provide coverage for other support staff
    • Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
    • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
    • Daily assurance that clinical notes have the required fields completed to assure accurate data reporting leading to maximized billing reimbursement.
    • Sends/receives incoming and outgoing mail and faxes
    • Responding to high volume of email requests in timely manner
    • Attend meetings onsite and offsite as assigned
  • Other duties as assigned

SKILLS/COMPETENCIES:

  • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
  • Excellent customer service skills with clients and colleagues
  • Excellent computer skills and use of office machines
  • Strong communication skills, both verbal and written
  • Meticulous attention to detail; excellent time management and organizational skills
  • Ability to multitask in a fast-paced work environment

Interested in this position?

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