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Patient Support Specialist (2550 Main Street, Buffalo, NY)


Coordinates of this location not found

Summary of Position Function

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.


Education Requirements

  • High School Diploma or equivalent


  • One year work experience in work related field preferable
  • Flexible availability and willing to work nights and weekends.

Must possess a valid driver’s license with an acceptable driving record and have reliable transportation. 

Interested in this position?

Major Duties & Responsibilities

  • Knowledge and demonstration of agency core values in day-to-day activities
    • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
    • Maintain a neat, organized workspace consistently
    • May require travel between sites to provide coverage for other support staff
    • Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
    • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
    • Daily assurance that clinical notes have the required fields completed to assure accurate data reporting leading to maximized billing reimbursement.
    • Sends/receives incoming and outgoing mail and faxes
    • Responding to high volume of email requests in timely manner
    • Attend meetings onsite and offsite as assigned
  • Other duties as assigned


  • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
  • Excellent customer service skills with clients and colleagues
  • Excellent computer skills and use of office machines
  • Strong communication skills, both verbal and written
  • Meticulous attention to detail; excellent time management and organizational skills
  • Ability to multitask in a fast-paced work environment

Interested in this position?

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