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Clinical Administrative Assistant- Central Intake

Orchard Park

Coordinates of this location not found

Summary of Position Function

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.


Education Requirements

  • High School Diploma or equivalent


  • One year work experience in work related field preferable
  • Flexible availability and willing to work nights and weekends.

Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

Interested in this position?

Major Duties & Responsibilities

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Manages high volume of inbound phone calls and scheduling of intake appointments for various locations
  • Coordinates with referral sources including inpatient facilities, hospitals, and other community partners to secure intake appointments within required time frames
  • Conducts brief risk assessment for individuals seeking services, including linkage with the appropriate crisis department when applicable
  • Works with the Department of Social Services to schedule DSS assessments
  • Insurance verification for Medicaid and Commercial payors
  • Completion of client financial reviews, including collection and posting of client payments
  • Responding to high volume of email requests in a timely manner
  • Other duties as assigned


  • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
  • Excellent customer service skills with clients and colleagues
  • Excellent computer skills and use of office machines
  • Strong communication skills, both verbal and written
  • Meticulous attention to detail; excellent time management and organizational skills
  • Ability to multitask in a fast-paced work environment

Interested in this position?

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