East Buffalo Counseling Center team is remote | Williamsville School District appointments are telehealth only.
Services
Crisis and Re-Stabilization Emergency Services (C.A.R.E.S.)
A crisis is defined as a situation in which a youth’s behavior gets to the point that the parent, caregiver, or other community person feels that the youth may require help in ways they aren’t able to provide and outside assistance is needed. We are available to help, 24/7 by calling 716.882.4357
Our professional team will interview a caregiver and youth to determine what the problems are, and how serious they may be. The goal of the C.A.R.E.S. program is to support families in resolving crisis situations in the home or community and to help prevent future crises. When you call Spectrum C.A.R.E.S. we’ll work with you to develop a plan.
Locations Offered
What to Expect
Our Commitment
Kindness & Compassion
Spectrum C.A.R.E.S. team exists to help families with teenagers and children in crisis. When you call our team asking for help; we promise to hear your whole story, and treat your loved ones with care and respect.
Acceptance & Confidentiality
We believe that every person is to be valued, and it takes a large step of courage to ask for help. We promise to honor that step by treating you with respect, and keeping everything that is shared between us.
Support & Encouragement
We know that relationships can be challenging, and being an adolescent can be even harder. When you call us asking for help, we promise to come along side you and your loved ones to develop a plan.
Our crisis services team is incredible!
When you or your loved one is having trouble looking on the bright side, we promise to meet you where you are; providing the best help and care possible.
Georgina Volanis
Director of Emergency Services
Help is Here
Our Experience
Spectrum C.A.R.E.S. has over ten years of experience providing crisis response to families of youth under 18 years old.
Our team is made up of Licensed Professionals and paraprofessionals with extensive experience providing crisis assessment and response services. Whatever your need, Spectrum is equipped with the tools and the team necessary to provide you or your loved one with the care you deserve.
C.A.R.E.S. is available 24 hours a day/seven days a week. All C.A.R.E.S. calls will be answered by professional staff. Like an Emergency Room, we will serve everyone and triage with you what is the right kind and amount of help in the right time frame. Any parent, caregiver, youth, service provider, or other community people who are concerned about youth or family in crisis can call.
If a youth’s behavior gets to the point that the parent, caregiver, or other community person feels that the youth may require help in ways they aren’t able to provide and outside assistance is needed, we can provide that resource in Buffalo, Erie County, and surrounding areas.
Our CARES team specializes in providing telephonic support and two-person team face to face risk assessment, as needed, and coordinating care with other Spectrum Health programs, other community services, and area hospitals. Anyone who calls to request services from the CARES team will experience helpfulness, professionalism, and commitment to offering the most appropriate and supportive crisis response.
