Due to anticipated growth and expansion, we are looking for individuals who are passionate about helping others and are dedicated to making our community a great place to work, live and play!

Job Info Here!

The Spectrum Mission

Employees drive Spectrum’s mission in respectfully partnering with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Spectrum’s engaging workforce has delivered exceptional client-based outcomes for the past 42 years; lead by an experienced staff of highly trained and compassionate leaders.

Spectrum Benefits

Employees begin accruing Paid Time Off (Vacation, Sick, Personal time) from their first day of employment, up to a maximum of 30 days after a few years of service.

Full Time Employees may choose from the following:

• Health Insurance (no deductible and high deductible plans) through BlueCross BlueShield

• Dental Insurance through Metropolitan Life

• Vision Insurance through VSP

• Flexible Spending Accounts (medical and dependent care)

• Life Insurance (1.5 times salary)

• Optional Long Term Care through AFLAC or Colonial

• Short-Term Disability Insurance

10 Paid Holidays including 4 Floating Holidays

401K Retirement Plan through Prudential including an employer match and safe harbor

Employees may seek out assistance through our Palladian Employee Assistance Program.

The Spectrum Culture

 • Spectrum offers employees the opportunity to wear many hats and explore different roles and facets of the agency.

• In addition to Spectrum’s generous benefit package, employees may have a flexible work schedule, promoting a better work-life balance.

• Your career will have a sense of meaning, something you can experience as a Spectrum employee; along with a mission and values that is closely aligned with its own interests and passions.

• Spectrum is committed to serving all of its clients, customers, providers, vendors; including doing the very best for its employees.

91% of employees report a high level of Job Satisfaction!

I feel like Spectrum has a genuine interest in its employees and their needs. The work environment and fellow employees are great!

Working with the people we serve – some of the things I see staff do that are so incredibly respectful and meaningful.

At Spectrum there is a family-like atmosphere with my co-workers.

Outstanding reputation in the community and support from management.

Career Opportunities

Spectrum Career Fair!

Where?
1280 Main Street

Buffalo, NY 14209 

When?
July  10th (Wednesday)

 4:00 – 6:30pm

ACT Co-Occurring Specialist

Full Time   •   Cattaraugus County

This member of the ACT multidisciplinary team has training in one of the mental health professions (i.e. Nursing, social work, rehabilitation counseling or psychology) and clinical skill and experience to assess plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses and substance abuse disorders under the clinical supervision of the team leader and the psychiatrist.  The member functions as a clinical member of the multidisciplinary team and provides treatment, rehabilitation, and support services or may be designated by the team leader to function as the lead mental health and/or substance use specialist.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Knowledge of working with individuals transitioning from jail/forensic settings.
  • Provide case management for clients including coordinating and monitoring the activities of the individual treatment team; assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with the treatment team; provide individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as clients’ needs change; education and support clients’ families and advocate for clients’ rights and preferences.
  • Conduct comprehensive assessment for psychiatric history (i.e.; onset, course and effect of illness; past treatment and responses; and risk behaviors)’ mental status, and diagnosis; physical health and dental health’ use of drugs, or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situations, nutrition, money management); and family structure and relationships.
  • Act as liaison and consult with community agencies and families to maintain coordination in the treatment process.

Master’s or doctoral degrees in nursing, social work, mental health counseling, rehabilitation counseling, or psychology are eligible as are registered occupational therapists. Must meet the standards for the definition for Qualified Health Professional to practice in the state in which the program is operating.

Minimum of three (3) years of post-secondary school education working in the field of mental health treatment; especially with an emphasis on the Co-occurring population and working with individuals in a forensic setting, including internships and other supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness.

Must possess a valid Driver’s License with an acceptable driving record 

ACT RN

Full Time  •  Niagara County

**$1,000 sign on bonus!!**

The ACT Team Nurse provides overview in all physical and behavioral health issues of individuals receiving services by from the team.  The nurse provides leadership and guidance to the team in addressing all preventative, ongoing and critical health matters.  The nurse also coordinates pharmacological services along with the team’s prescriber(s). Nurses are core members of the team and contribute to all clinical decisions in team, including treatment plans and documentation

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Conduct comprehensive assessment of psychiatric history (e.g., onset, course and effect of illness; past treatment and responses, and risk behaviors), mental status, and diagnosis; physical health and dental health; use of drugs or alcohol, education and employment, social development and functioning, activities of daily living (e.g., self-care, living situation, nutrition, money management), and family structure and relationships
  • Manages all aspects of the psycho-pharmacological treatment of ACT clients, in collaboration with, and under the direction of, the ACT MD.
  • Administer injections and educate participants on medication adherence.
  • Coordinate laboratory services and reports.
  • Order and store medical supplies.  Coordinate with pharmacies to ensure timely delivery of medication to the ACT office or the client’s home.
  • Document all services and progress notes in electronic health reporting.
  • Document all services and progress notes in electronic health reporting. Provide case management for clients including coordinating and monitoring the activities of the individual treatment team, assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with the treatment team, providing individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as clients’ needs change, educating and supporting clients’ families, and advocating for client’s rights and preferences.
  • Makes appropriate community referrals for services as required such as referring participants to community physicians and maintain contact with primary care providers.
  • Lead conversation concerning physical health, medications and nutrition during morning meetings.
  • Develop and lead health education classes on topics such as diabetes, heart disease, substance use, asthma, nutrition, wellness, medication self-management.
  • Provides health education to ACT staff, providers, families, and significant others.
  • Participate in staff development trainings.

Master’s, Bachelor’s, Associate Degree of Diploma in Nursing, must be licenses as a Registered Nurse in the state in which the program operates

  • Minimum of three (3) years of work experience in an inpatient or outpatient psychiatric setting, which assures sufficient knowledge and experience applicable o this position.
  • Experience with a multidisciplinary mobile team would be helpful
  • Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement
  • Training from ACT Institute within 6 months of hire

Clinical Assistant

Part Time  •  Various Locations

To provide clinical support services to Clinical Operations.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assures that the sites’ operation is in concert with the overall goals of the operating programs and Spectrum Human Services
  • Assists counselors in completing needed court and referral source reports
  • Assists counselors in completing monthly status update reports
  • Acts as liaison for forensic referral sources
  • Performs clinical activities as assigned including individual and group facilitation
  • Performs copying, filing, other office support functions
  • Runs and analyzes reports as directed by Managing Director of Clinical Operations
  • Conduct outreach as appropriate for clients with a pattern of missed appointments

Other duties as assigned

Educational requirements include at least an Associate’s degree in a human services field

Not required

Clinical Assistant

Full Time  •  Orchard Park

To provide clinical support services to Clinical Operations.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assures that the sites’ operation is in concert with the overall goals of the operating programs and Spectrum Human Services
  • Assists counselors in completing needed court and referral source reports
  • Assists counselors in completing monthly status update reports
  • Acts as liaison for forensic referral sources
  • Performs clinical activities as assigned including individual and group facilitation
  • Performs copying, filing, other office support functions
  • Runs and analyzes reports as directed by Managing Director of Clinical Operations
  • Conduct outreach as appropriate for clients with a pattern of missed appointments

Other duties as assigned

Educational requirements include at least an Associate’s degree in a human services field

Not required

Crisis Clinician

Per Diem  •  Genesee County

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

Crisis Clinician

Per Diem  •  Orleans County

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

Customer Service Representative

Per Diem   •   326 Orchard Park Road

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

  • One  years work-related experience
  • Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Full Time   •   South Buffalo Counseling Center

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Part Time   •   Springville

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Full Time  •  1280 Main Street Buffalo, NY

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Customer Service Representative

Full Time  •  Various Locations

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Customer Service Representative

Per Diem  •  South Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Director of Health Homes

Full Time   •   1280 Main Street Buffalo, NY

Ensure that all Health Home Services individuals receive the highest quality outreach and engagement and care coordination services in accordance with their individual needs and that these services are delivered in accordance with the Agency Standards of Practice and Core Values. Effectively develop, implement, and administer policies, procedures, programs and personnel within the Department and collaboratively with the other Departments of the Agency to accomplish these objectives.

  • Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
  • Program Administration: Ensure the Agency standards of practice as well as County, State and Federal standards are fully met. Exceed those standards wherever possible and practical.
  • Program Administration: Ensure clinic programs are responsive to community agencies and function in a collegial and professional manner to further the best interests of clients. Integrate legal expertise when necessary to ensure responses to requests for protected information meet all Agency and legal requirements.
  • Program Development: Initiate, develop and implement valid innovative best practice’s programming consistent with progressive treatment, person centered and rehabilitation, support and recovery services trends, and research and evidence based practices. Continuously monitor, evaluate and enhance Clinical Services programming.
  • Finance: Participate in developing a well-considered annual budget for the Clinical Services Division and ensure operation within that budget and assist with the management of month to month billing practices.
  • Personnel: Ensure continuity of managerial and specialized personnel fully competent in achieving objectives through effective selection, development, training, evaluation and motivation of key supervisees.
  • Teamwork: Assure the standards of a high performing team member are role modeled on a daily basis and that all supervisees are accountable to performing at the same standard.
  • Must have sound clinical skills and experience in behavioral health as well as knowledge of importance of integrated physical health care needs.
  • Must be well versed in County, State and Federal standards and regulations.
  • Must be able to initiate, develop and implement valid innovative best practice’s programming consistent with research and evidence based and best practices
  • Must demonstrate solid knowledge of financial and billing systems as relevant to program.

Bachelors or Master’s degree in psychiatric social work, community mental health, psychiatric nursing, or rehabilitation counseling.

LICENSURE/CERTIFICATE:

LMHC or LMSW Preferred

  • Five (5) years full-time paid experience in a senior capacity in a comprehensive behavioral healthcare organization. Experience must include direct work with clients in a range of clinical settings, and with high risk populations such as with mental illness, developmental disabilities, alcohol/drug abuse issues, older adults, and legal offenders, as well as demonstrated supervisory and administrative experience.
  • At least five (5) years experience must be in providing direct services to mentally ill and or chemically dependent persons
  • Supervisory experience required.

Driver – Program Aide

Per Diem  •   Orchard Park

Drives Agency vehicles to transport clients to and from PROS or other related locations as scheduled; provides staffing support for Structured Skill Development Activities as assigned.

  • Supportive teaching and feedback in structured skill development activities in support of clients
  • Attends to vehicle maintenance and safety with supervisor
  • Attends to vehicle cleanliness
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
  • Under direction, maintains Janitorial and Program Supply storage

High school or GED preferred

Experience in an environment that provided opportunity to demonstrate/teach or provide feedback to persons learning new skills preferred

Must possess a dependable vehicle with all NYS required insurance and registration.  Driver’s License with an acceptable driving record and in good standing with NYS Department of Motor Vehicles

Health Home Care Coordinator

Full Time  •  Buffalo

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.

Must possess a valid Driver’s License with a satisfactory driving record

High School diploma plus 2 years qualifying experience* OR –preferred- Associate’s degree in health, human or education services with 1  year of qualifying experience* OR LPN with experience.

“Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness

Health Home Clinical  Coordinator

Full Time  •   Buffalo

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.

Associate’s degree in health, human or education services and/or five years of qualifying experience* or LPN with experience.

“Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

IT Assistant

Full Time  •  Orchard Park

Assist the agency and IT Team in providing service to employees and systems as it relates to IT needs

Must possess a valid Driver’s License with an acceptable driving record

  • Functions as Level I and II service desk support
  • Ability to work in a service desk environment and provide supporting documentation and procedures
  • Ability to investigate user related issues; utilizing root-cause analysis sources, and determining best possible solution
  • Troubleshoot company-wide software packages, operating systems, and hardware problems. Performs periodic maintenance on hardware and software
  • Perform routine maintenance, upgrades, back-ups, and support workstations installations
  • Maintain surplus, track company-wide inventory of hardware and software and order supplies
  • Ability to serves as a “backup” for other team members, seeks cross training in their areas of expertise, and performs their duties in their absence
  • Multitasking under load – ability to work effectively in a busy, fast-paced environment and the flexibility to change direction at a short notice and manage priorities, workload, and time effectively
  • Approachability – an open mind and welcoming atmosphere and patience so that end-users are comfortable in asking for the information needed
  • Demonstrated problem solving skills; ability to face challenging situations, view from a variety of different angles; assess strength of options, select and implement the best solution
  • Ability to think-on-your-feet, making effective decisions on a timely basis, sometimes with limited information and take accountability for your actions
  • A strong service-orientation and prior proven success in handling customer service responsibilities, dealing with an internal client base; ability to interact with people at all levels of the organization with tact, diplomacy and most importantly patience
  • Self-motivated and detail oriented, with an eagerness to learn, ability to work independently as necessary

Associates Degree preferred with at least one year of office experience or High School degree with 4 plus years of office related experience both including some skill and knowledge of IT

One to four years dependent on education

PROS Clinician

Full Time  •  326 Orchard Park Road

In addition to duties of Recovery Specialist, is qualified to provide services as a professional staff in PROS

  • Clinical caseload of more in-depth CBT needs of PROS population
  • Training in CBT, trauma treatment, individual and group treatment modalities
  • Completion of all assigned EBP modules for PROS
  • Proven ability in promoting intensive goal acquisition and skills/clinical abilities needed to address mental health barriers to identified recovery goals
  • Proven ability to identify need for and provide intensive services to prevent relapse
  • EMR proficient

Meets standard of “Professional staff” as identified in OMH PROS Regulations or post-masters with supervisory plan in place to reach “professional staff” credentialing within profession

Experience in working with values of rehabilitation and recovery setting

Sr. Crisis Clinician- C.A.R.E.S.

Full Time   •   Orchard Park

Ensure that all Children/Youth CARES clients (children, adolescents and their families) receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain children in the community in accordance with their individual family needs and plan. Deliver all services consistent with the content and spirit of the Family Voices and Agency Standards of Practice as well as WRAP Core Values. Work effectively as a high performing team member with children, adolescents, families, Family Voices Network, Family Court F.S.T./Early Intervention as well as other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social and mental status assessments as appropriate to children and their families in crisis situations due to emotional, behavioral or mental health problems; initiate requests for required services, phone calls, agency information, etc.
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Respond effectively to emergency phone calls and provide crisis interventions to help alleviate a mental health crisis; provide information to coordinate and provide additional services to families and follow-up services
  • Arrange transportation, or transport if necessary, children needing to be placed for their safety in the most normalizing least restrictive setting consistent with their needs and family decision-making
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions and, where appropriate to the mental status, providing/implementing community-based crisis stabilization alternatives to hospitalization
  • Maintain records, reports and legal documents consistent with Agency, WRAP and F.S.T./Early Intervention services standards of practice including the CareManager system
  • Function as the responsible team leader when providing services paired with a B.A. level Family Specialist  together providing either initial or follow-up services to a family

Master’s degree in psychiatric social work, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Two (2) years full-time paid experience in a comprehensive behavioral healthcare organization serving at-risk children, adolescents and their families. Experience must include direct work and clinical assessments with at-risk children, adolescents and their families in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination.
  • Experience with OPWDD and court involved youth highly desirable. Ability to work effectively with children, adolescents, families, staff and community contacts from a variety of cultural and ethnic backgrounds.

(Preferred not required) 

Must possess a valid Driver’s License with an acceptable driving record 

Sr. Crisis Clinician- C.A.R.E.S.

Per Diem   •   Orchard Park

Ensure that all Children/Youth CARES clients (children, adolescents and their families) receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain children in the community in accordance with their individual family needs and plan. Deliver all services consistent with the content and spirit of the Family Voices and Agency Standards of Practice as well as WRAP Core Values. Work effectively as a high performing team member with children, adolescents, families, Family Voices Network, Family Court F.S.T./Early Intervention as well as other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social and mental status assessments as appropriate to children and their families in crisis situations due to emotional, behavioral or mental health problems; initiate requests for required services, phone calls, agency information, etc.
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Respond effectively to emergency phone calls and provide crisis interventions to help alleviate a mental health crisis; provide information to coordinate and provide additional services to families and follow-up services
  • Arrange transportation, or transport if necessary, children needing to be placed for their safety in the most normalizing least restrictive setting consistent with their needs and family decision-making
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions and, where appropriate to the mental status, providing/implementing community-based crisis stabilization alternatives to hospitalization
  • Maintain records, reports and legal documents consistent with Agency, WRAP and F.S.T./Early Intervention services standards of practice including the CareManager system
  • Function as the responsible team leader when providing services paired with a B.A. level Family Specialist  together providing either initial or follow-up services to a family

Master’s degree in psychiatric social work, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Two (2) years full-time paid experience in a comprehensive behavioral healthcare organization serving at-risk children, adolescents and their families. Experience must include direct work and clinical assessments with at-risk children, adolescents and their families in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination.
  • Experience with OPWDD and court involved youth highly desirable. Ability to work effectively with children, adolescents, families, staff and community contacts from a variety of cultural and ethnic backgrounds.

(Preferred not required) 

Must possess a valid Driver’s License with an acceptable driving record 

Spectrum Human Services is committed to a policy of Equal Opportunity Employment and will not discriminate on any legally recognized basis, including, but not limited to, race, age, color, religion, sex, marital status, national origin, sexual orientation, citizenship, ancestry, physical or mental disability, veteran status or any other legally protected basis.