Career Opportunities

Due to anticipated growth and expansion, we are looking for individuals who are passionate about helping others and are dedicated to making our community a great place to work, live and play!

Job Info Here!

The Spectrum Culture

 • Spectrum offers employees the opportunity to wear many hats and explore different roles and facets of the agency.

• In addition to Spectrum’s generous benefit package, employees may have a flexible work schedule, promoting a better work-life balance.

• Your career will have a sense of meaning, something you can experience as a Spectrum employee; along with a mission and values that is closely aligned with its own interests and passions.

• Spectrum is committed to serving all of its clients, customers, providers, vendors; including doing the very best for its employees.

• Spectrum’s engaging workforce has delivered exceptional client-based outcomes for the past 42 years; lead by an experienced staff of highly trained and compassionate leaders.

Employees report a high level of Job Satisfaction!

I feel like Spectrum has a genuine interest in its employees and their needs. The work environment and fellow employees are great!

Working with the people we serve – some of the things I see staff do that are so incredibly respectful and meaningful.

At Spectrum there is a family-like atmosphere with my co-workers.

Outstanding reputation in the community and support from management.

Spectrum Benefits

Employees begin accruing Paid Time Off (Vacation, Sick, Personal time) from their first day of employment, up to a maximum of 30 days after a few years of service.

Employees may choose from the following:

• Health Insurance (no deductible and high deductible plans) through BlueCross BlueShield

• Dental Insurance through Metropolitan Life

• Vision Insurance through VSP

• Flexible Spending Account (medical and dependent care)

• Health Savings Account

• Life Insurance (1.5 times salary)

• Voluntary Long Term Care Insurance through AFLAC or Colonial

• Short-Term Disability Insurance

10 Paid Holidays including 4 Floating Holidays

401K Retirement Plan through Prudential including an employer match and safe harbor

Employees may seek out assistance through our Palladian Employee Assistance Program.

The Employee Referral Program enables Spectrum employees to refer a job candidate who is hired and thereafter receives a bonus (reward).

Buffalo Business First 2019 best places to work

Current Opportunities

ACT Co-Occurring Specialist

Full Time  •  Erie County

Performs complex administrative tasks and provides administrative support to a team, department head and/or manager. May also train clerical support staff.

  • Maintains & updates necessary data elements for program tracking and outcomes
  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Consistently maintain a neat, organized work environment
  • Assists with the Pulling Charts and preparing records
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing
  • Verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews – as needed
  • Reconciliation and posting of all client payments as needed
  •  Processing of client records
  • Typing
  • Constant direct communication with Director of Community and Support Programs, Senior Care Coordinator/Supervisors
  • Other Duties as assigned
  • Type business letters, memorandums, reports, charts, etc. on a personal computer
  • Composes and prepares routine correspondence for signature
  • Establishes and maintains confidential files and records
  • Proofreads and corrects grammatical, punctuation and spelling errors
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items
  • Answers telephone and direct calls to the appropriate person
  • Operates office machines and instructs others in the operation of same
  • Proficiency in Excel including the ability to work in existing spreadsheets, create new spreadsheets and filter data for reports as needed

SKILLS/COMPETENCIES:

  • Ability to generate standard business letters, forms, contracts, proposals, presentations, etc.  Strong understanding of and ability to use internet search engines
  • Excellent interpersonal skills and communication skills both verbal and written
  • Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills
  • Ability to handle multiple tasks
  • Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.
  • Ability to operate office equipment
  • High School Diploma or equivalent.

Three years’ work-related experience

Must possess a valid Driver’s License with an acceptable driving record

ACT Family Specialist

Full Time  •  Cattaraugus County

This member of the ACT multidisciplinary team has training in one of the mental health professions (e.g. nursing, social work, rehabilitation counseling, or psychology) and clinical skill and experience to assess plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses under the clinical supervision of the team leader and the psychiatrist.  This member functions as a clinical member of the multidisciplinary team and provides treatment, rehabilitation, and support services or may be designated by the team leader to function as the lead mental health professional lead registered nurse, a team vocational  specialist, family specialist, and/ or substance use specialist.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Provide case management for clients including coordinating and monitoring the activities of the individual treatment team; assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with the treatment team; provide individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as clients’ needs change; education and support clients’ families and advocate for clients’ rights and preferences
  • Conduct comprehensive assessment for psychiatric history (e.g., onset, course and effective of illness, past treatment and responses, and risk behaviors), mental status, and diagnosis; physical health and dental health; use of drugs or alcohol, education and employment; social development and functioning; activities of daily living (e.g., self-care, living situations, nutrition, money management), and family structure and relationships
  • Acts as liaison and consult with community agencies and families to maintain coordination in the treatment process
  • Ability to provide family psycho educational services and assist with integrating family goals and services for all clients with other team members
  • Document client progress to maintain a permanent record of client activity according to established methods and procedures and regulations
  • Provide treatment, rehabilitation, and support services, with some interventions directed or performed by staff with specialty training and skills (e.g., vocational specialists, family specialist).
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
  • Master’s or doctoral Degrees in Nursing, Social Work, Clinical Mental Health Counseling, Rehabilitation Counseling, or Psychology are eligible as are Registered Occupational therapists.
  • Must be licensed to practice in the state in which the program is operating.
  • Training from ACT Institute within 6 months of hire
  • LMSW, LCSW, LMFT, LMHC, PHD, PSYD, RN

Minimum of two (2) years of post-secondary school education and training is required, including internships and other  supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness.  Must have at least one year experience working with individuals and families.

Must possess a valid Driver’s License with an acceptable driving record

ACT Program Assistant

Full Time  •  1 Blue Bird Square, Olean

Supports ACT Team and mental health clinic

  • Responsible for organizing, coordinating and monitoring all non-clinical operations of ACT team
  • Provides receptionist activities, triage calls, coordinate communications between team and clients
  • At times may lessen situations with clients who have increased symptoms both by phone and in waiting room
  • Monitor and maintain clinical charts/ due dates for each staff caseload (IAP, AOT reports, CBHA, Initial Specialist Assessments)
  • Responsible for any necessary opening,  filing or thinning or terming of charts
  • Morning meeting Mon-Fri 9-10 a.m.
  • Manage and update all weekly and monthly calendar and client visit white boards as well as track monthly visit totals per client.  Add any information to the meeting as necessary
  • Provide any case management or other support to clients and team members as needed
  • Manage and track monetary funds: (i.e. tokens, services dollars, petty cash)
  • Manage and respond to all incoming/ outgoing postal and interoffice mail
  • Monthly billing which includes running each client’s Medicaid, run monthly visit report and reports any Medicaid or insurance changes to the electronic chart as well as by fax
  • Maintain CAIRS (NYS database) for all intakes, discharges and six month follow up reports (which may include gathering clinical data from other team members)
  • Check County SPOA database (MIS) daily for new referrals
  • Utilize SPOA database for housing referrals
  • Prepare new intakes: print referral from MIS, verify Medicaid and put together new charts for intake
  • Update demographics and roster as needed
  • Maintain contacts with hospitals/jails and updates hospital tracking log
  • Compiles quarterly data for program outcomes to Don Dauman
  • Manage safety line mid and end of day for ACT Team
  • Covers phones and windows for mental health clinic as needed and for scheduled coverage
  • Meets with clients in office to provide case management as needed and writes billable progress
  • Signs for medication delivery
  • Check P.O. Box weekly
  • Open and close office (unlock doors/ cabinets/ check voice mail)
  • Inventory ordering
  • Auditing clinic schedules for NS /CA appointments
  • Assist in preparation of NP/Dr. appointments
  • Organize and send requests for treatment records for clients
  • Verify insurance entitlements for scheduled appointments
  • Send no show letters as per policy and document in client’s chart
  • Assist in organizing the walk in clinic
  • Other duties as assigned

SKILLS/COMPETENCIES:

  • Knowledge of Excel and basic Microsoft office Products
  • Familiarity with data submission and interpretation
  • High School Diploma

Dependent upon education level, at least one year experience working in a behavioral health setting

Must possess a valid Driver’s License with an acceptable driving record

Addiction/Mental Health Nurse Practitioner

Full Time  •  Urgent Care: 1280 Main Street, Buffalo

As a member of the multi-disciplinary team, the Psychiatric Nurse Practitioner PMHNP in conjunction with the clinical team, has overall clinical responsibility for monitoring client treatment and staff delivery of clinical services; the PMHNP provides psychiatric and medical assessment and treatment; clinical supervision, education, and training of the team; and development, maintenance, and supervision of medication and psychiatric and medical treatment policies and procedures.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • PNP for all assigned clients
  • Conduct psychiatric assessments including psychiatric history, course of illness, response to treatment; mental status examination and 5 Axis DSM 5 diagnoses and participate in case review
  • Assist supervising the treatment team in the comprehensive assessment of psychiatric history (e.g., onset, course and effect of illness past treatment and responses, and risk behaviors), mental status and diagnosis, physical and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situation, nutrition, money management), and family structure and relationships.
  • Collaborate with the registered nurses in assessment of client physical health, making appropriate referrals to community physicians for further assessment and treatment, and coordinating medical treatments with psychiatric treatment
  • Prescribe psychotropic medications and conduct regular assessment of therapeutic responses and side effects and educate clients regarding psychotropic medications
  • Perform individual, group, and family supportive therapy and illness education in the process of carrying out the tasks above with other team members, provide support, education and counseling to family members of clients to help them become knowledgeable about mental illness, collaborate in the treatment process, and assist in their family member’s progress.
  • Provide crisis assessment and management of patients during regular work hours, during other hours, and as on-call back up as needed
  • Submit written reports and oral testimony and presentation of opinion in commitment and other legal proceedings and in a wide range of treatment, rehabilitative, and support services matters (e.g., AOT, Social Security applications, prior authorization of mediation, etc.).
  • Participate in and supervise the development of the comprehensive treatment plan for each patient at treatment planning meetings.
  • Assist in educating  staff in the knowledge and skills basis to the treatment of persons with severe and persistent mental illness
  • Direct and collaborate with the registered nurse on the team to develop, revise, maintain, and supervise team psychopharmacologic and medical treatment and medication policies and procedures.
  • Board certified or Board eligible in Psychiatry and licensed to practice medicine in the state in which the program is operating
  • Appropriate to situation

Must possess a valid Driver’s License with an acceptable driving record. 

Care Coordination Customer Service Representative

Full Time   •   1280 Main Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

  • Two years’ work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Case Manager

Full Time  •  1280 Main Street, Buffalo

Under professional supervision of the Case Manager helps link individuals served by Clinic Services to identified needed services in the community and prescribed individual treatment plans.  Provides services of linkage, advocate, monitor, and evaluate. He/she ensures the client is receiving all the needed services.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Coordinates discharge planning with inpatient facilities
  • Advocates on behalf of the client to ensure needed services are obtained
  • Provides Service Referral, Linkage, and Related Activities
  • Provides monitoring and follow on referrals and other service providers
  • Links client with needed existing resources and assures appropriate utilization of a host of life area and support services in the community
  • Facilitates the development and maintenance of a supportive social network for the client
  • Provides an on-going supportive relationship to the client, which reinforces and builds the client’s life management skills by moving from active intervention to a less active role as client’s own ability to negotiate within the community improves
  • Follow-up, in face-to-face contact, to ensure client and significant other’s satisfaction and to determine need for any additional services
  • Participates with Clinic Services in order to evaluate and assess the status of treatment in progress and discusses any possible need for the modification in client’s service plan
  • Maintains a roster of local resources, provides this information to other staff, and develops effective working relationships with these resources
  • Acts as contact/focal point to whom client and service providers may turn to resolve issues related to provision of services
  • Maintains required services and statistical records for assigned clients
  • Utilizes Motivational Interviewing techniques to increase likelihood of engagement
  • Performs other duties as assigned
  • Participates in Case Management meetings, training, and other Case Management-specific activities with Spectrum Human Services’ Case Management staff
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
  • Bachelor’s Degree in Human Services Program with one (1) year supervised field practicum in a Mental Health or Human Services setting or one (1) year paid experience in a Mental Health or Human Services setting
  • Associates Degree in Human Services, or 60 credit hours in Human Services Program PLUS two (2) years of experience working in a Mental Health or Human Services setting
  • Certification as a Mental health Technician PLUS two (2) years of post-certification experience in a Mental Health or Human Services setting
  • High School Diploma PLUS five (5) years of experience in a Mental Health or Human Services setting.

One to three years in Mental Health or Human Services setting dependent on certification/education

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

Clinical Administrative Assistant

Full Time  •  227 Thorn Avenue, Orchard Park

To provide administrative support services to Clinical Operations.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assures that the sites’ operation is in concert with the overall goals of the operating programs and Spectrum Human Services
  • Assists administration/counselors in completing needed court and referral source reports
  • Assists administration/counselors in completing monthly status update reports
  • Acts as liaison for forensic referral sources
  • Maintain all safety lines
  • Performs copying, filing, other office support functions
  • Uses data and reports to assist with health management initiatives
  • Runs and analyzes reports required as directed by Managing Directors
  • Ability to use websites to work on and complete work
  • Data entry and use of excel to input/update/maintain information
  • Educational requirements include at least an Associate’s degree in a human services field
  • Not required

Must possess a valid Driver’s License with an acceptable driving record. 

Clinical Assistant (Urgent Care)

Full Time (Days/Weekends/Evenings Required)  •  1280 Main Street, Buffalo

To provide clinical support services to Clinical Operations.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assures that the sites’ operation is in concert with the overall goals of the operating programs and Spectrum Human Services
  • Assists counselors in completing needed court and referral source reports
  • Assists counselors in completing monthly status update reports
  • Acts as liaison for forensic referral sources
  • Performs clinical activities as assigned including individual and group facilitation
  • Performs copying, filing, other office support functions
  • Runs and analyzes reports as directed by Managing Director of Clinical Operations
  • Conduct outreach as appropriate for clients with a pattern of missed appointments
  • Other duties as assigned
  • Educational requirements include at least an Associate’s degree in a human services field
  • Not required

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician III

Full Time  •  Wyoming County

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of at least 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
Must possess one of the following:
· Credentialing as a Certified Alcoholism and Substance Abuse Counselor with two (2) years experience
· Limited Permit or Licensure as a Social Worker
· Certification as a Rehabilitation Counselor
· Limited Permit or Licensure as a Mental Health Counselor
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician IV

Full Time  •  326 Orchard Park Road, West Seneca

Must be a Clinician for both adults and children

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
Must possess one of the following:
· Credentialing as a Certified Alcoholism and Substance Abuse Counselor and five (5) years’ experience
· Licensure as a Social Worker and two (2) years’ experience
· Certification as a Rehabilitation Counselor and two (2) years’ experience
· Limited Permit or Licensure as a Mental Health Counselor and two (2) years’ experience
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician IV

Full Time (Various & Weekend Hours)  •  1280 Main Street, Buffalo

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
Must possess one of the following:
· Credentialing as a Certified Alcoholism and Substance Abuse Counselor and five (5) years’ experience
· Licensure as a Social Worker and two (2) years’ experience
· Certification as a Rehabilitation Counselor and two (2) years’ experience
· Limited Permit or Licensure as a Mental Health Counselor and two (2) years’ experience
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician IV

Full Time  •  34 North Main Street, Warsaw

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
Must possess one of the following:
· Credentialing as a Certified Alcoholism and Substance Abuse Counselor and five (5) years’ experience
· Licensure as a Social Worker and two (2) years’ experience
· Certification as a Rehabilitation Counselor and two (2) years’ experience
· Limited Permit or Licensure as a Mental Health Counselor and two (2) years’ experience
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Crisis Clinician

Per Diem  •  Orleans County

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Per Diem   •   2040 Seneca Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

  • One  years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Part Time  •  27 Franklin Street, Springville

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Full Time   •   Various Locations

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Per Diem   •   Various Locations

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative (Urgent Care)

Full Time (Days/Weekends/Evenings Required)  •  1280 Main Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Per Diem  •  1280 Main Street Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Data Analyst

Full Time  •  227 Thorn Avenue, Orchard Park

The Data Analyst position is responsible for working closely with the Managing Director of IT and Data in identifying relevant sources of data and assisting with the collection, analyzing, and the development of interactive dashboards and reports that will be used to prove recommendations for improving the operations and outcomes as well as meeting internal and external reporting requirements. The Data Analyst works closely with the departmental leads, including program, quality, and finance leadership, to develop and maintain the data infrastructure.  This person reports to the Managing Director of IT and Data.

  • Work closely with partner leads to assist in developing strategic data and information management to assist in reaching established outcomes and measures
  • Identify, collect, and analyze data, specifically as it relates to the agreed-upon data points.
  • Assist in identifying trends and opportunities for growth through analysis of