Career Opportunities

Due to anticipated growth and expansion, we are looking for individuals who are passionate about helping others and are dedicated to making our community a great place to work, live and play!

Job Info Here!

The Spectrum Culture

 • Spectrum offers employees the opportunity to wear many hats and explore different roles and facets of the agency.

• In addition to Spectrum’s generous benefit package, employees may have a flexible work schedule, promoting a better work-life balance.

• Your career will have a sense of meaning, something you can experience as a Spectrum employee; along with a mission and values that is closely aligned with its own interests and passions.

• Spectrum is committed to serving all of its clients, customers, providers, vendors; including doing the very best for its employees.

• Spectrum’s engaging workforce has delivered exceptional client-based outcomes for the past 42 years; lead by an experienced staff of highly trained and compassionate leaders.

Employees report a high level of Job Satisfaction!

I feel like Spectrum has a genuine interest in its employees and their needs. The work environment and fellow employees are great!

Working with the people we serve – some of the things I see staff do that are so incredibly respectful and meaningful.

At Spectrum there is a family-like atmosphere with my co-workers.

Outstanding reputation in the community and support from management.

Spectrum Benefits

Employees begin accruing Paid Time Off (Vacation, Sick, Personal time) from their first day of employment, up to a maximum of 30 days after a few years of service.

Employees may choose from the following:

• Health Insurance (no deductible and high deductible plans) through BlueCross BlueShield

• Dental Insurance through Metropolitan Life

• Vision Insurance through VSP

• Flexible Spending Account (medical and dependent care)

• Health Savings Account

• Life Insurance (1.5 times salary)

• Voluntary Long Term Care Insurance through AFLAC or Colonial

• Short-Term Disability Insurance

10 Paid Holidays including 4 Floating Holidays

401K Retirement Plan through Prudential including an employer match and safe harbor

Employees may seek out assistance through our Palladian Employee Assistance Program.

The Employee Referral Program enables Spectrum employees to refer a job candidate who is hired and thereafter receives a bonus (reward).

Buffalo Business First 2019 best places to work

Current Opportunities

ACT Co-Occurring Specialist

Full Time  •  Erie County

This member of the ACT multidisciplinary team has training in one of the mental health professions (i.e. Nursing, social work, rehabilitation counseling or psychology) and clinical skill and experience to assess plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses and substance abuse disorders under the clinical supervision of the team leader and the psychiatrist.  The member functions as a clinical member of the multidisciplinary team and provides treatment, rehabilitation, and support services or may be designated by the team leader to function as the lead mental health and/or substance use specialist.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Knowledge of working with individuals transitioning from jail/forensic settings.
  • Provide case management for clients including coordinating and monitoring the activities of the individual treatment team; assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with the treatment team; provide individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as clients’ needs change; education and support clients’ families and advocate for clients’ rights and preferences.
  • Conduct comprehensive assessment for psychiatric history (i.e.; onset, course and effect of illness; past treatment and responses; and risk behaviors)’ mental status, and diagnosis; physical health and dental health’ use of drugs, or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situations, nutrition, money management); and family structure and relationships.
  • Act as liaison and consult with community agencies and families to maintain coordination in the treatment process.
  • Document client progress to maintain a permanent record of client activity according to established methods and procedures.
  • Provide treatment, rehabilitation, and support services; with some interventions directed or performed by staff with specialty training and skills (e.g., vocational specialists).
  • Take the lead role or participate in providing Co-occurring treatment services including groups.
  • Ability to provide family psycho educational services and assist with integrating family goals and services for all clients with other team members.
  • Master’s degree in Social Work, Mental Health Counseling, Education, or Psychiatric Rehabilitation or Psychology. Must meet the standards for the definition of Qualified Health Professional to practice in the state in which the program is operating.
  • LMSW, LCSW, LMFT, LMHC, PHD, PSYD, RN, CASAC

Minimum of three (3) years of post-secondary school education working in the field of mental health treatment; especially with an emphasis on the Co-occurring population and working with individuals in a forensic setting, including internships and other supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness.

Must possess a valid Driver’s License with an acceptable driving record

ACT Family Specialist

Full Time  •  Cattaraugus County

This member of the ACT multidisciplinary team has training in one of the mental health professions (e.g. nursing, social work, rehabilitation counseling, or psychology) and clinical skill and experience to assess plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses under the clinical supervision of the team leader and the psychiatrist.  This member functions as a clinical member of the multidisciplinary team and provides treatment, rehabilitation, and support services or may be designated by the team leader to function as the lead mental health professional lead registered nurse, a team vocational  specialist, family specialist, and/ or substance use specialist.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Provide case management for clients including coordinating and monitoring the activities of the individual treatment team; assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with the treatment team; provide individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as clients’ needs change; education and support clients’ families and advocate for clients’ rights and preferences
  • Conduct comprehensive assessment for psychiatric history (e.g., onset, course and effective of illness, past treatment and responses, and risk behaviors), mental status, and diagnosis; physical health and dental health; use of drugs or alcohol, education and employment; social development and functioning; activities of daily living (e.g., self-care, living situations, nutrition, money management), and family structure and relationships
  • Acts as liaison and consult with community agencies and families to maintain coordination in the treatment process
  • Ability to provide family psycho educational services and assist with integrating family goals and services for all clients with other team members
  • Document client progress to maintain a permanent record of client activity according to established methods and procedures and regulations
  • Provide treatment, rehabilitation, and support services, with some interventions directed or performed by staff with specialty training and skills (e.g., vocational specialists, family specialist).
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
  • Master’s or doctoral Degrees in Nursing, Social Work, Clinical Mental Health Counseling, Rehabilitation Counseling, or Psychology are eligible as are Registered Occupational therapists.
  • Must be licensed to practice in the state in which the program is operating.
  • Training from ACT Institute within 6 months of hire
  • LMSW, LCSW, LMFT, LMHC, PHD, PSYD, RN

Minimum of two (2) years of post-secondary school education and training is required, including internships and other  supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness.  Must have at least one year experience working with individuals and families.

Must possess a valid Driver’s License with an acceptable driving record

Case Manager

Full Time  •  1280 Main Street, Buffalo

Under professional supervision of the Case Manager helps link individuals served by Clinic Services to identified needed services in the community and prescribed individual treatment plans.  Provides services of linkage, advocate, monitor, and evaluate. He/she ensures the client is receiving all the needed services.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Coordinates discharge planning with inpatient facilities
  • Advocates on behalf of the client to ensure needed services are obtained
  • Provides Service Referral, Linkage, and Related Activities
  • Provides monitoring and follow on referrals and other service providers
  • Links client with needed existing resources and assures appropriate utilization of a host of life area and support services in the community
  • Facilitates the development and maintenance of a supportive social network for the client
  • Provides an on-going supportive relationship to the client, which reinforces and builds the client’s life management skills by moving from active intervention to a less active role as client’s own ability to negotiate within the community improves
  • Follow-up, in face-to-face contact, to ensure client and significant other’s satisfaction and to determine need for any additional services
  • Participates with Clinic Services in order to evaluate and assess the status of treatment in progress and discusses any possible need for the modification in client’s service plan
  • Maintains a roster of local resources, provides this information to other staff, and develops effective working relationships with these resources
  • Acts as contact/focal point to whom client and service providers may turn to resolve issues related to provision of services
  • Maintains required services and statistical records for assigned clients
  • Utilizes Motivational Interviewing techniques to increase likelihood of engagement
  • Performs other duties as assigned
  • Participates in Case Management meetings, training, and other Case Management-specific activities with Spectrum Human Services’ Case Management staff
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
  • Bachelor’s Degree in Human Services Program with one (1) year supervised field practicum in a Mental Health or Human Services setting or one (1) year paid experience in a Mental Health or Human Services setting
  • Associates Degree in Human Services, or 60 credit hours in Human Services Program PLUS two (2) years of experience working in a Mental Health or Human Services setting
  • Certification as a Mental health Technician PLUS two (2) years of post-certification experience in a Mental Health or Human Services setting
  • High School Diploma PLUS five (5) years of experience in a Mental Health or Human Services setting.

One to three years in Mental Health or Human Services setting dependent on certification/education

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

Clinical Assistant

Full Time  •  2040 Seneca Street, Buffalo

To provide clinical support services to Clinical Operations.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assures that the sites’ operation is in concert with the overall goals of the operating programs and Spectrum Human Services
  • Assists counselors in completing needed court and referral source reports
  • Assists counselors in completing monthly status update reports
  • Acts as liaison for forensic referral sources
  • Performs clinical activities as assigned including individual and group facilitation
  • Performs copying, filing, other office support functions
  • Runs and analyzes reports as directed by Managing Director of Clinical Operations
  • Conduct outreach as appropriate for clients with a pattern of missed appointments
  • Other duties as assigned
  • Educational requirements include at least an Associate’s degree in a human services field
  • Not required

Must possess a valid Driver’s License with an acceptable driving record. 

Clinical Assistant (Community Team)

Full Time  •  1280 Main Street, Buffalo

To provide clinical support services to Clinical Operations.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assures that the sites’ operation is in concert with the overall goals of the operating programs and Spectrum Human Services
  • Assists counselors in completing needed court and referral source reports
  • Assists counselors in completing monthly status update reports
  • Acts as liaison for forensic referral sources
  • Performs clinical activities as assigned including individual and group facilitation
  • Performs copying, filing, other office support functions
  • Runs and analyzes reports as directed by Managing Director of Clinical Operations
  • Conduct outreach as appropriate for clients with a pattern of missed appointments
  • Other duties as assigned
  • Educational requirements include at least an Associate’s degree in a human services field
  • Not required

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician III

Full Time  •  Wyoming County

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of at least 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
Must possess one of the following:
· Credentialing as a Certified Alcoholism and Substance Abuse Counselor with two (2) years experience
· Limited Permit or Licensure as a Social Worker
· Certification as a Rehabilitation Counselor
· Limited Permit or Licensure as a Mental Health Counselor
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician IV

Full Time (Various & Weekend Hours)  •  1280 Main Street, Buffalo

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
Must possess one of the following:
· Credentialing as a Certified Alcoholism and Substance Abuse Counselor and five (5) years’ experience
· Licensure as a Social Worker and two (2) years’ experience
· Certification as a Rehabilitation Counselor and two (2) years’ experience
· Limited Permit or Licensure as a Mental Health Counselor and two (2) years’ experience
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician IV

Full Time  •  1280 Main Street, Buffalo

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
Must possess one of the following:
· Credentialing as a Certified Alcoholism and Substance Abuse Counselor and five (5) years’ experience
· Licensure as a Social Worker and two (2) years’ experience
· Certification as a Rehabilitation Counselor and two (2) years’ experience
· Limited Permit or Licensure as a Mental Health Counselor and two (2) years’ experience
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician IV

Full Time  •  34 North Main Street, Warsaw

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
Must possess one of the following:
· Credentialing as a Certified Alcoholism and Substance Abuse Counselor and five (5) years’ experience
· Licensure as a Social Worker and two (2) years’ experience
· Certification as a Rehabilitation Counselor and two (2) years’ experience
· Limited Permit or Licensure as a Mental Health Counselor and two (2) years’ experience
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician IV

Full Time  •  2040 Seneca Street, Buffalo

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
Must possess one of the following:
· Credentialing as a Certified Alcoholism and Substance Abuse Counselor and five (5) years’ experience
· Licensure as a Social Worker and two (2) years’ experience
· Certification as a Rehabilitation Counselor and two (2) years’ experience
· Limited Permit or Licensure as a Mental Health Counselor and two (2) years’ experience
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Crisis Clinician

Per Diem  •  Orleans County

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Per Diem   •   2040 Seneca Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

  • One  years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Part Time  •  27 Franklin Street, Springville

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Part Time  •  Monroe County

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Full Time   •   Various Locations

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Per Diem   •   Various Locations

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Customer Service Representative

Per Diem  •  1280 Main Street Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Health Homes Clinical Care Coordinator

Full Time  •  1280 Main Street, Buffalo

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.
  • Follow up with hospitals/ER upon notification of a client’s admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting.
  • Facilitate discharge planning from an ER, hospital/residential/rehabilitative setting to ensure a safe transition/discharge that care needs are in place.
  • Notify/consult with treating clinicians, schedule follow up appointments, and assist with medication reconciliation.
  • Link client with community supports to ensure that needed services are provided.
  • Follow-up post discharge with client/family to ensure client care plan needs/goals are met.
  • Develop/review/revise the individual’s plan of care with the client/family
  • Consult with client/family/caretaker on advanced directives and educate on client rights and health issues, as needed
  • Meet with client and family, inviting any other providers to facilitate needed interpretation services.
  • Refer client/family to peer supports, support groups, social services, entitlement programs as needed.
  • Identify resources and link client with community supports as needed
  • Collaborate/coordinate with community base providers to support effective utilization of services based on client/family need.
  • Maintains complete, current and accurate member files which comply with The Health Home Standards. Documents all member related activity in a progress note by the conclusion of the next business day.

Associate’s degree in health, human or education services and/or five years of qualifying experience

OR

LPN with experience.

“Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness.

Must possess a valid Driver’s License with an acceptable driving record. 

Addiction/Mental Health Nurse Practitioner

Full Time  •  Urgent Care: 1280 Main Street, Buffalo

As a member of the multi-disciplinary team, the Psychiatric Nurse Practitioner PMHNP in conjunction with the clinical team, has overall clinical responsibility for monitoring client treatment and staff delivery of clinical services; the PMHNP provides psychiatric and medical assessment and treatment; clinical supervision, education, and training of the team; and development, maintenance, and supervision of medication and psychiatric and medical treatment policies and procedures.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • PNP for all assigned clients
  • Conduct psychiatric assessments including psychiatric history, course of illness, response to treatment; mental status examination and 5 Axis DSM 5 diagnoses and participate in case review
  • Assist supervising the treatment team in the comprehensive assessment of psychiatric history (e.g., onset, course and effect of illness past treatment and responses, and risk behaviors), mental status and diagnosis, physical and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situation, nutrition, money management), and family structure and relationships.
  • Collaborate with the registered nurses in assessment of client physical health, making appropriate referrals to community physicians for further assessment and treatment, and coordinating medical treatments with psychiatric treatment
  • Prescribe psychotropic medications and conduct regular assessment of therapeutic responses and side effects and educate clients regarding psychotropic medications
  • Perform individual, group, and family supportive therapy and illness education in the process of carrying out the tasks above with other team members, provide support, education and counseling to family members of clients to help them become knowledgeable about mental illness, collaborate in the treatment process, and assist in their family member’s progress.
  • Provide crisis assessment and management of patients during regular work hours, during other hours, and as on-call back up as needed
  • Submit written reports and oral testimony and presentation of opinion in commitment and other legal proceedings and in a wide range of treatment, rehabilitative, and support services matters (e.g., AOT, Social Security applications, prior authorization of mediation, etc.).
  • Participate in and supervise the development of the comprehensive treatment plan for each patient at treatment planning meetings.
  • Assist in educating  staff in the knowledge and skills basis to the treatment of persons with severe and persistent mental illness
  • Direct and collaborate with the registered nurse on the team to develop, revise, maintain, and supervise team psychopharmacologic and medical treatment and medication policies and procedures.
  • Board certified or Board eligible in Psychiatry and licensed to practice medicine in the state in which the program is operating
  • Appropriate to situation

Must possess a valid Driver’s License with an acceptable driving record. 

Peer Support Specialist

Full Time  •  34 North Main Street, Warsaw

Provide peer support to individuals with behavioral health issues who are enrolled in Spectrum Human Services’ CCBHC.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Advocacy
  • Outreach and Engagement
  • Self Help Tools
  • Peer Recovery Supports and Peer Counseling
  • Transitional Supports
  • Pre-Crisis and Crisis Support Services
  • Engagement, Peer Bridge Services, and Services to Assist Individuals transitioning between service systems or between residential or Inpatient Settings to the Community
  • Self-Advocacy, Self-Efficacy, and Empowerment
  • Parent Skill Development and Training, Family/caregiver Psychoeducation
  • Community Connections and Natural Supports
  • Assist individuals with goals of Independent Living Skills
  • Be a role model, at all times, especially in sharing one’s own recovery from behavioral health issues
  • Assist individuals in obtaining their goals as written in their Individualized Action Plans
  • Ability to utilize electronic data systems (i.e. electronic records and computers)
  • Assist individuals in developing WRAP plan
  • Any other duties deemed necessary by supervisor
  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients  OR
  • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • Must be current or former recipient of behavioral health services or have a family member who has or is receiving behavioral health services
  • Three years work-related experience.

Must possess a valid Driver’s License with an acceptable driving record. 

Peer Support Specialist II

Full Time  •  34 North Main Street, Warsaw

Provide peer support to individuals with behavioral health issues who are enrolled in Spectrum Human Services’ CCBHC.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Advocacy
  • Outreach and Engagement
  • Self Help Tools
  • Peer Recovery Supports and Peer Counseling
  • Transitional Supports
  • Pre-Crisis and Crisis Support Services
  • Engagement, Peer Bridge Services, and Services to Assist Individuals transitioning between service systems or between residential or Inpatient Settings to the Community
  • Self-Advocacy, Self-Efficacy, and Empowerment
  • Parent Skill Development and Training, Family/caregiver Psychoeducation
  • Community Connections and Natural Supports
  • Assist individuals with goals of Independent Living Skills
  • Be a role model, at all times, especially in sharing one’s own recovery from behavioral health issues
  • Assist individuals in obtaining their goals as written in their Individualized Action Plans
  • Ability to utilize electronic data systems (i.e. electronic records and computers)
  • Assist individuals in developing WRAP plan
  • Assists in training newer members of the peer team
  • Assist in marketing Spectrum CCBHC and Peer Services
  • Provide supervision to Peer Specialist I
  • Any other duties deemed necessary by supervisor
  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients  OR
  • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • Must be current or former recipient of behavioral health services or have a family member who has or is receiving behavioral health services
  • Three years work-related experience.

Must possess a valid Driver’s License with an acceptable driving record. 

Psychiatric Rehabilitation Specialist

Full Time   •   326 Orchard Park Road, West Seneca

Provides Psychiatric Rehabilitation Services to individuals with substance use disorders, mental health disorders and/or co occurring disorders. Provides Individual and Group Psychiatric Rehabilitation services. Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Provides psychiatric rehabilitation services including group and individual sessions, to assist individuals in meeting life role goals
  • Implements client individual action plan, objectives and methods consistent with assessment of problem
  • Coordinates services with other staff and other agencies
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • May provide site based or community based services
  • Performs other duties as assigned
  • High School Diploma and one to three (1-3) years of experience in a Mental Health or Human Services setting
  • Preferred Associate’s or Bachelor’s Degree and one (1) year experience