Due to anticipated growth and expansion, we are looking for individuals who are passionate about helping others and are dedicated to making our community a great place to work, live and play!

Job Info Here!

The Spectrum Culture

 • Spectrum offers employees the opportunity to wear many hats and explore different roles and facets of the agency.

• In addition to Spectrum’s generous benefit package, employees may have a flexible work schedule, promoting a better work-life balance.

• Your career will have a sense of meaning, something you can experience as a Spectrum employee; along with a mission and values that is closely aligned with its own interests and passions.

• Spectrum is committed to serving all of its clients, customers, providers, vendors; including doing the very best for its employees.

• Spectrum’s engaging workforce has delivered exceptional client-based outcomes for the past 42 years; lead by an experienced staff of highly trained and compassionate leaders.

Employees report a high level of Job Satisfaction!

I feel like Spectrum has a genuine interest in its employees and their needs. The work environment and fellow employees are great!

Working with the people we serve – some of the things I see staff do that are so incredibly respectful and meaningful.

At Spectrum there is a family-like atmosphere with my co-workers.

Outstanding reputation in the community and support from management.

Spectrum Benefits

Employees begin accruing Paid Time Off (Vacation, Sick, Personal time) from their first day of employment, up to a maximum of 30 days after a few years of service.

Employees may choose from the following:

• Health Insurance (no deductible and high deductible plans) through BlueCross BlueShield

• Dental Insurance through Metropolitan Life

• Vision Insurance through VSP

• Flexible Spending Account (medical and dependent care)

• Health Savings Account

• Life Insurance (1.5 times salary)

• Voluntary Long Term Care Insurance through AFLAC or Colonial

• Short-Term Disability Insurance

10 Paid Holidays including 4 Floating Holidays

401K Retirement Plan through Prudential including an employer match and safe harbor

Employees may seek out assistance through our Palladian Employee Assistance Program.

The Employee Referral Program enables Spectrum employees to refer a job candidate who is hired and thereafter receives a bonus (reward).

Buffalo Business First 2019 best places to work

Career Opportunities

ACT Co-Occurring Specialist

Full Time   •   One Blue Bird Square, Olean

This member of the ACT multidisciplinary team has training in one of the mental health professions (i.e. Nursing, social work, rehabilitation counseling or psychology) and clinical skill and experience to assess plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses and substance abuse disorders under the clinical supervision of the team leader and the psychiatrist.  The member functions as a clinical member of the multidisciplinary team and provides treatment, rehabilitation, and support services or may be designated by the team leader to function as the lead mental health and/or substance use specialist.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Knowledge of working with individuals transitioning from jail/forensic settings.
  • Provide case management for clients including coordinating and monitoring the activities of the individual treatment team; assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with the treatment team; provide individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as clients’ needs change; education and support clients’ families and advocate for clients’ rights and preferences.
  • Conduct comprehensive assessment for psychiatric history (i.e.; onset, course and effect of illness; past treatment and responses; and risk behaviors)’ mental status, and diagnosis; physical health and dental health’ use of drugs, or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situations, nutrition, money management); and family structure and relationships.
  • Act as liaison and consult with community agencies and families to maintain coordination in the treatment process.

Master’s or doctoral degrees in nursing, social work, mental health counseling, rehabilitation counseling, or psychology are eligible as are registered occupational therapists. Must meet the standards for the definition for Qualified Health Professional to practice in the state in which the program is operating.

Minimum of three (3) years of post-secondary school education working in the field of mental health treatment; especially with an emphasis on the Co-occurring population and working with individuals in a forensic setting, including internships and other supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness.

Must possess a valid Driver’s License with an acceptable driving record 

Clinical Assistant

Full Time  •  227 Thorn Avenue, Orchard Park

To provide clinical support services to Clinical Operations.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assures that the sites’ operation is in concert with the overall goals of the operating programs and Spectrum Human Services
  • Assists counselors in completing needed court and referral source reports
  • Assists counselors in completing monthly status update reports
  • Acts as liaison for forensic referral sources
  • Performs clinical activities as assigned including individual and group facilitation
  • Performs copying, filing, other office support functions
  • Runs and analyzes reports as directed by Managing Director of Clinical Operations
  • Conduct outreach as appropriate for clients with a pattern of missed appointments

Other duties as assigned

Educational requirements include at least an Associate’s degree in a human services field

Not required

Clinician IV

Full Time  •  1280 Main Street, Buffalo

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed

Performs other duties as assigned

  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing

Educational qualifications must match regulatory requirements

  • Experience must match regulatory requirements

Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Crisis Clinician

Per Diem  •  Genesee County

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

Crisis Clinician

Per Diem  •  227 Thorn Avenue, Orchard Park

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

Crisis Clinician

Per Diem  •  Orleans County

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

Customer Service Representative

Per Diem   •   326 Orchard Park Road, West Seneca

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

  • One  years work-related experience
  • Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Full Time   •   2040 Seneca Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Per Diem  •  2040 Seneca Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Customer Service Representative

Per Diem   •   27 Franklin Street, Springville

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Part Time   •   27 Franklin Street, Springville

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Per Diem   •   Various Locations

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Full Time   •   Various Locations

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Full Time  •  1280 Main Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Customer Service Representative

Per Diem  •  1280 Main Street Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Driver – Program Aide

Per Diem  •   2040 Seneca Street, Buffalo

Drives Agency vehicles to transport clients to and from PROS or other related locations as scheduled; provides staffing support for Structured Skill Development Activities as assigned.

  • Supportive teaching and feedback in structured skill development activities in support of clients
  • Attends to vehicle maintenance and safety with supervisor
  • Attends to vehicle cleanliness
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
  • Under direction, maintains Janitorial and Program Supply storage

High school or GED preferred

Experience in an environment that provided opportunity to demonstrate/teach or provide feedback to persons learning new skills preferred

Must possess a dependable vehicle with all NYS required insurance and registration.  Driver’s License with an acceptable driving record and in good standing with NYS Department of Motor Vehicles

Health Homes Care Coordinator

Full Time  •  1280 Main Street, Buffalo

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.
  • Follow up with hospitals/ER upon notification of a client’s admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting.
  • Facilitate discharge planning from an ER, hospital/residential/rehabilitative setting to ensure a safe transition/discharge that care needs are in place.
  • Notify/consult with treating clinicians, schedule follow up appointments, and assist with medication reconciliation.
  • Link client with community supports to ensure that needed services are provided.
  • Follow-up post discharge with client/family to ensure client care plan needs/goals are met.
  • Develop/review/revise the individual’s plan of care with the client/family
  • Consult with client/family/caretaker on advanced directives and educate on client rights and health issues, as needed
  • Meet with client and family, inviting any other providers to facilitate needed interpretation services.
  • Refer client/family to peer supports, support groups, social services, entitlement programs as needed.
  • Identify resources and link client with community supports as needed
  • Collaborate/coordinate with community base providers to support effective utilization of services based on client/family need.
  • Maintains complete, current and accurate member files which comply with The Health Home Standards. Documents all member related activity in a progress note by the conclusion of the next business day.

High School diploma plus 2 years qualifying experience

OR

Preferred- Associate’s degree in health, human or education services with 1  year of qualifying experience

OR

LPN with experience.

“Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness.

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

Health Homes Clinical Care Coordinator

Full Time  •  1280 Main Street, Buffalo

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.
  • Follow up with hospitals/ER upon notification of a client’s admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting.
  • Facilitate discharge planning from an ER, hospital/residential/rehabilitative setting to ensure a safe transition/discharge that care needs are in place.
  • Notify/consult with treating clinicians, schedule follow up appointments, and assist with medication reconciliation.
  • Link client with community supports to ensure that needed services are provided.
  • Follow-up post discharge with client/family to ensure client care plan needs/goals are met.
  • Develop/review/revise the individual’s plan of care with the client/family
  • Consult with client/family/caretaker on advanced directives and educate on client rights and health issues, as needed
  • Meet with client and family, inviting any other providers to facilitate needed interpretation services.
  • Refer client/family to peer supports, support groups, social services, entitlement programs as needed.
  • Identify resources and link client with community supports as needed
  • Collaborate/coordinate with community base providers to support effective utilization of services based on client/family need.
  • Maintains complete, current and accurate member files which comply with The Health Home Standards. Documents all member related activity in a progress note by the conclusion of the next business day.

Associate’s degree in health, human or education services and/or five years of qualifying experience

OR

LPN with experience.

“Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness.

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

Licensed Practical Nurse (LPN)

Full Time  •  Various Locations

Knowledge and demonstration of Agency Core Values in all day-to-day activities. Provides medical care to the Agency’s behavioral health programs.  Duties are in keeping with scope of practice which include interviewing clients to screen for medical problems, health monitoring, injections and education, along with coordinating referrals for follow-up with medical offices.  Duties also include individual and group services regarding the relationship between health and behavioral health issues.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Performs general professional nursing duties including medical observation and gathering relevant medical data and history, injections, gathering and review of labs and medical reports received, pharmacy questions, etc.  Reviews with RN, psychiatrist/NP and pharmacy/lab as necessary and responds accordingly
  • Responds to all site medical crises including first aid, CPR, AED, etc.  On-site and recommends direction for next level of care (i.e. – call to PMD, ambulance, etc.)
  • Appropriate documentation
  • Continually attends to and provides for Evidence based needs including metabolic, cardiac, EPS, nicotine, drug, alcohol, and trauma
  • Responsible for maintaining needles, medications and medical waste/waste pickup in accordance with Agency policy
  • Administers IMs as ordered and follows appropriate protocol.
  • Assists prescribers with Dr. Homepage including updating of medications and medical information.
  • Works with the nursing team, pharmacies and clients to resolve medication issues
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services.
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Proficient in the use of Agency software such as Microsoft Office Products and Cerner.
  • Performs other duties as assigned.
  • Minimum requirement of LPN education
  • Educational  qualifications must match regulatory requirements to perform medical services
  • Must be licensed practical nurse
  • Experience must match regulatory requirements
  • Must have experience in providing medical services to individuals with behavioral health needs
  • Minimum one year experience is LPN – assistant counselor, Grade 6.

Must possess a valid Driver’s License with an acceptable driving record. 

Office Manager

Full Time  •  1280 Main Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Consistently maintain a neat, organized work environment
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Oversight of other Office Staff with day to day tasks
  • Constant direct communication with Director of Reimbursement & Support Services
  • Other Duties as assigned
  • Type business letters, memorandums, reports, charts, etc. on a personal computer
  • Composes and prepares routine correspondence for signature
  • Establishes and maintains confidential files and records
  • Proofreads and corrects grammatical, punctuation and spelling errors
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items
  • Attends departmental meetings; takes notes and prepares/distributes meeting minutes
  • Orients new personnel to agency’s policies and procedures
  • Answers telephone and direct calls to the appropriate person
  • Orders and maintains office supplies and equipment
  • Operates office machines and instructs others in the operation of same
  • High School Diploma or equivalent
  • Three years work-related experience.  Previous supervisory experience preferred

Must possess a valid Driver’s License with an acceptable driving record. 

Registered Nurse (RN)

Full Time  •  Various Locations

Provides medical care to the Agency’s behavioral health programs.  Duties include interviewing clients to screen for medical problems, health monitoring, injections and education, along with coordinating referrals for follow up with medical offices.  Duties also include individual and group services regarding health and behavioral health relationship issues.

  • Performs general nursing duties including daily medical observation and assessment of health status, injections, blood draws if needed, assessment of labs and medical reports received, pharmacy questions, etc. Reviews with psychiatrist/NP  and counselor as necessary and responds accordingly
  • Provides leadership/oversight in scheduling of clinic appointments as medically necessary
  • Assesses medically the reports of non-RN staff for medical concerns and responds accordingly
  • Provides leadership in all medical crises including first aid, CPR, etc on-site and direction for off-site
  • Conducts health assessments on all admitted clients and recommends action or responds accordingly
  • Provides health/medical related leadership and services in health areas
  • Participates as a member of assessment and rehab planning teams
  • Appropriate documentation
  • Continually assesses and provides for the Evidenced Based needs including metabolic, cardiac, EPS, nicotine, drug, alcohol, and trauma
  • Responsible for maintaining needles, medications and medical waste/waste pickup in accordance with Agency policy
  • Health assessments including metabolic, cardiac and impact of trauma, dual diagnoses, etc
  • Familiarity and experience with psychiatric medications
  • IM’s, blood draws, response to medical or psychiatric emergencies
  • Group and individual service provision
  • Admission assessments
  • Crisis intervention
  • CPR/First Aid
  • NYS Registered Professional Nurse License
  • One year related work experience helpful

Must possess a valid Driver’s License with an acceptable driving record. 

Senior Accountant II

Full Time   •   227 Thorn Avenue, Orchard Park

Responsible for participating in a lead role to assist in the direction of all finance department responsibilities and is accountable for the timely, accurate and comprehensive completion of general ledger entries, monthly activity and account reconciliations, accrual entries, month end close documentation, and payroll processing.

All the following duties will be assigned and coordinated by the Assistant CFO across three Senior Accountant Positions. Primary responsibilities will include:

  • Assisting the Assistant CFO in the daily operation of all finance department responsibilities
  • Accountability for the accurate and timely data entry of various financial information including data related to operating bank accounts, various accruals, accounts payable/receivable, and payroll
  • Coordinate with senior finance staff in the monthly reconciliation of multiple general ledger accounts, while interfacing with staff in all functions throughout the agency to investigate and resolve issues around unclear ledger entries
  • Coordinating agency fiscal procedural audits of various cash accounts including on-site review of petty cash, change funds, bus token accounts, tax exempt forms, and any other distributions of cash or cash equivalent resources
  • Preparing and submitting invoices related to third party contracts with funding sources, sub-contracts and other related parties on a timely basis
  • Coordinating the completion of all documentation, expense reporting and reconciliations of specialty cost centers and expense items (i.e. Medication purchasing, consultants, specialty grants, HUD, DSRIP etc.) including preparation of reports and analysis as needed
  • Providing training and assistance to other accounting staff related to execution of department activities as needed
  • Insuring timely preparation of all materials needed for the annual independent financial audit, the annual pension audit, workers compensation and other audits, as needed
  • Assisting Assistant CFO to insure accuracy of all financial data and consistent execution of all internal controls
  • Assisting Assistant CFO in the monitoring and identification of potential efficiency and quality process improvement initiatives including recommendations for procedural improvements and other department enhancements
  • Acts as a resource to agency personnel and staff on accounting operations
  • Executes targeted random audits and prepares reports for review by the Assistant CFO
  • Monitors and updates the monthly closing checklist as tasks are completed per department deadlines. Reports deficiencies to the Assistant CFO
  • In the absence of the Assistant CFO acts as the lead finance contact
  • Shared responsibility to provide back-up coverage for all critical daily operational tasks
  • Other duties as assigned by supervisor within specified time frame
  • Note: This job description is not intended to be all-inclusive. Employee may perform or be assigned other related duties as needed to meet the ongoing needs of the organization.
  • Associate’s degree in accounting required, Bachelor’s degree in accounting preferred
  • 5 years of experience is required related to above education. Additional direct experience may be submitted for educational requirements.

Must possess a valid Driver’s License with an acceptable driving record 

Sr. Crisis Clinician- C.A.R.E.S.

Full Time   •   Orchard Park

Ensure that all Children/Youth CARES clients (children, adolescents and their families) receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain children in the community in accordance with their individual family needs and plan. Deliver all services consistent with the content and spirit of the Family Voices and Agency Standards of Practice as well as WRAP Core Values. Work effectively as a high performing team member with children, adolescents, families, Family Voices Network, Family Court F.S.T./Early Intervention as well as other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social and mental status assessments as appropriate to children and their families in crisis situations due to emotional, behavioral or mental health problems; initiate requests for required services, phone calls, agency information, etc.
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Respond effectively to emergency phone calls and provide crisis interventions to help alleviate a mental health crisis; provide information to coordinate and provide additional services to families and follow-up services
  • Arrange transportation, or transport if necessary, children needing to be placed for their safety in the most normalizing least restrictive setting consistent with their needs and family decision-making
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions and, where appropriate to the mental status, providing/implementing community-based crisis stabilization alternatives to hospitalization
  • Maintain records, reports and legal documents consistent with Agency, WRAP and F.S.T./Early Intervention services standards of practice including the CareManager system
  • Function as the responsible team leader when providing services paired with a B.A. level Family Specialist  together providing either initial or follow-up services to a family

Master’s degree in psychiatric social work, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Two (2) years full-time paid experience in a comprehensive behavioral healthcare organization serving at-risk children, adolescents and their families. Experience must include direct work and clinical assessments with at-risk children, adolescents and their families in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination.
  • Experience with OPWDD and court involved youth highly desirable. Ability to work effectively with children, adolescents, families, staff and community contacts from a variety of cultural and ethnic backgrounds.

(Preferred not required) 

Must possess a valid Driver’s License with an acceptable driving record 

Sr. Crisis Clinician- C.A.R.E.S.

Per Diem   •   Orchard Park

Ensure that all Children/Youth CARES clients (children, adolescents and their families) receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain children in the community in accordance with their individual family needs and plan. Deliver all services consistent with the content and spirit of the Family Voices and Agency Standards of Practice as well as WRAP Core Values. Work effectively as a high performing team member with children, adolescents, families, Family Voices Network, Family Court F.S.T./Early Intervention as well as other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social and mental status assessments as appropriate to children and their families in crisis situations due to emotional, behavioral or mental health problems; initiate requests for required services, phone calls, agency information, etc.
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Respond effectively to emergency phone calls and provide crisis interventions to help alleviate a mental health crisis; provide information to coordinate and provide additional services to families and follow-up services
  • Arrange transportation, or transport if necessary, children needing to be placed for their safety in the most normalizing least restrictive setting consistent with their needs and family decision-making
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions and, where appropriate to the mental status, providing/implementing community-based crisis stabilization alternatives to hospitalization
  • Maintain records, reports and legal documents consistent with Agency, WRAP and F.S.T./Early Intervention services standards of practice including the CareManager system
  • Function as the responsible team leader when providing services paired with a B.A. level Family Specialist  together providing either initial or follow-up services to a family

Master’s degree in psychiatric social work, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Two (2) years full-time paid experience in a comprehensive behavioral healthcare organization serving at-risk children, adolescents and their families. Experience must include direct work and clinical assessments with at-risk children, adolescents and their families in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination.
  • Experience with OPWDD and court involved youth highly desirable. Ability to work effectively with children, adolescents, families, staff and community contacts from a variety of cultural and ethnic backgrounds.

(Preferred not required) 

Must possess a valid Driver’s License with an acceptable driving record 

Youth Peer Advocate

Full Time   •   Erie & Wyoming County

Provide peer support to individuals with behavioral health issues who are enrolled in Spectrum Human Services’ CCBHC who are between the ages of 16 and 30.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Advocacy
  • Outreach and Engagement
  • Self Help Tools; Models, Compiles and maintains list of community supports for youth.
  • Youth Peer Recovery Supports and Youth Peer Counseling
  • Pre-Crisis and Crisis Support Services
  • Engagement, Peer Bridge Services, and Services to Assist Individuals transitioning between service systems or between residential or Inpatient Settings to the Community
  • Models and Teaches Self-Advocacy, Self-Efficacy, and Empowerment
  • Builds and maintains community connections and encourages utilization of Natural Supports
  • Assist transition youth and young adults with goals of Independent Living Skills
  • Be a positive role model especially in sharing one’s own recovery from behavioral health issues
  • Assist individuals in obtaining their goals as written in their Individualized Action Plans
  • Ability to utilize electronic data systems (i.e. electronic records and computers)
  • Assist individuals in developing WRAP plan
  • Coordinate Youth focused community events
  • Any other duties deemed necessary by supervisor
  • Must possess a Youth Peer Advocate Credential or be in process
  • OMH Certified Peer Specialist Credential or
  • OASAS Certified Peer Advocate Credential or
  • Certified Addiction Recovery Coach Credential
  • Preferred one (1) year work-related experience

Must possess a valid Driver’s License with an acceptable driving record 

Spectrum Human Services is committed to a policy of Equal Opportunity Employment and will not discriminate on any legally recognized basis, including, but not limited to, race, age, color, religion, sex, marital status, national origin, sexual orientation, citizenship, ancestry, physical or mental disability, veteran status or any other legally protected basis.