Employment

Employment2018-12-14T15:00:54+00:00

Due to anticipated growth and expansion, we are looking for individuals who are passionate about helping others and are dedicated to making our community a great place to work, live and play!

Job Info Here!

The Spectrum Mission

Employees drive Spectrum’s mission in respectfully partnering with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Spectrum’s engaging workforce has delivered exceptional client-based outcomes for the past 42 years; lead by an experienced staff of highly trained and compassionate leaders.

Spectrum Benefits

Employees begin accruing Paid Time Off (Vacation, Sick, Personal time) from their first day of employment, up to a maximum of 30 days after a few years of service.

Full Time Employees may choose from the following:

• Health Insurance (no deductible and high deductible plans) through BlueCross BlueShield

• Dental Insurance through Metropolitan Life

• Vision Insurance through VSP

• Flexible Spending Accounts (medical and dependent care)

• Life Insurance (1.5 times salary)

• Optional Long Term Care through AFLAC or Colonial

• Short-Term Disability Insurance

10 Paid Holidays including 3 Floating Holidays

401K Retirement Plan through Prudential including an employer match and safe harbor

Employees may seek out assistance through our Palladian Employee Assistance Program.

The Spectrum Culture

 • Spectrum offers employees the opportunity to wear many hats and explore different roles and facets of the agency.

• In addition to Spectrum’s generous benefit package, employees may have a flexible work schedule, promoting a better work-life balance.

• Your career will have a sense of meaning, something you can experience as a Spectrum employee; along with a mission and values that is closely aligned with its own interests and passions.

• Spectrum is committed to serving all of its clients, customers, providers, vendors; including doing the very best for its employees.

91% of employees report a high level of Job Satisfaction!

I feel like Spectrum has a genuine interest in its employees and their needs. The work environment and fellow employees are great!

Working with the people we serve – some of the things I see staff do that are so incredibly respectful and meaningful.

At Spectrum there is a family-like atmosphere with my co-workers.

Outstanding reputation in the community and support from management.

Career Opportunities

Health Home Care Coordinator

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
FULL TIME POSITION   •   Erie County (various locations)

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.

Must possess a valid Driver’s License with an acceptable driving record.

High School diploma plus 2 years qualifying experience* OR –preferred- Associate’s degree in health, human or education services with 1  year of qualifying experience* OR LPN with experience.

“Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness

Health Home Clinical Care Coordinator

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
FULL TIME POSITION   •   ERIE COUNTY (VARIOUS LOCATIONS)

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.

Must possess a valid Driver’s License with an acceptable driving record.

Associate’s degree in health, human or education services and/or five years of qualifying experience* or LPN with experience.

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

“Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness

Sr. Crisis Clinician- C.A.R.E.S.

Agency Profile:  Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

PER DIEM   •   BUFFALO

Ensure that all Children/Youth CARES clients (children, adolescents and their families) receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain children in the community in accordance with their individual family needs and plan. Deliver all services consistent with the content and spirit of the Family Voices and Agency Standards of Practice as well as WRAP Core Values. Work effectively as a high performing team member with children, adolescents, families, Family Voices Network, Family Court F.S.T./Early Intervention as well as other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social and mental status assessments as appropriate to children and their families in crisis situations due to emotional, behavioral or mental health problems; initiate requests for required services, phone calls, agency information, etc.
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Respond effectively to emergency phone calls and provide crisis interventions to help alleviate a mental health crisis; provide information to coordinate and provide additional services to families and follow-up services
  • Arrange transportation, or transport if necessary, children needing to be placed for their safety in the most normalizing least restrictive setting consistent with their needs and family decision-making
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions and, where appropriate to the mental status, providing/implementing community-based crisis stabilization alternatives to hospitalization
  • Maintain records, reports and legal documents consistent with Agency, WRAP and F.S.T./Early Intervention services standards of practice including the CareManager system
  • Function as the responsible team leader when providing services paired with a B.A. level Family Specialist  together providing either initial or follow-up services to a family

Master’s degree in psychiatric social work, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Two (2) years full-time paid experience in a comprehensive behavioral healthcare organization serving at-risk children, adolescents and their families. Experience must include direct work and clinical assessments with at-risk children, adolescents and their families in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination.
  • Experience with OPWDD and court involved youth highly desirable. Ability to work effectively with children, adolescents, families, staff and community contacts from a variety of cultural and ethnic backgrounds.

(Preferred not required) 

Must possess a valid Driver’s License with an acceptable driving record 

Sr. Crisis Clinician- C.A.R.E.S. FULL TIME

Agency Profile:  Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME   •   BUFFALO

Ensure that all Children/Youth CARES clients (children, adolescents and their families) receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain children in the community in accordance with their individual family needs and plan. Deliver all services consistent with the content and spirit of the Family Voices and Agency Standards of Practice as well as WRAP Core Values. Work effectively as a high performing team member with children, adolescents, families, Family Voices Network, Family Court F.S.T./Early Intervention as well as other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social and mental status assessments as appropriate to children and their families in crisis situations due to emotional, behavioral or mental health problems; initiate requests for required services, phone calls, agency information, etc.
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Provide effective crisis intervention services and solution-focused treatment to families that empower them until follow-up services can be obtained for children and their families
  • Respond effectively to emergency phone calls and provide crisis interventions to help alleviate a mental health crisis; provide information to coordinate and provide additional services to families and follow-up services
  • Arrange transportation, or transport if necessary, children needing to be placed for their safety in the most normalizing least restrictive setting consistent with their needs and family decision-making
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions and, where appropriate to the mental status, providing/implementing community-based crisis stabilization alternatives to hospitalization
  • Maintain records, reports and legal documents consistent with Agency, WRAP and F.S.T./Early Intervention services standards of practice including the CareManager system
  • Function as the responsible team leader when providing services paired with a B.A. level Family Specialist  together providing either initial or follow-up services to a family

Master’s degree in psychiatric social work, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Two (2) years full-time paid experience in a comprehensive behavioral healthcare organization serving at-risk children, adolescents and their families. Experience must include direct work and clinical assessments with at-risk children, adolescents and their families in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination.
  • Experience with OPWDD and court involved youth highly desirable. Ability to work effectively with children, adolescents, families, staff and community contacts from a variety of cultural and ethnic backgrounds.

(Preferred not required) 

Must possess a valid Driver’s License with an acceptable driving record 

Office Manager

Agency Profile:  Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full time- Springville

Provides excellent Customer service skills.  Performs both clerical and administrative support to a team, department head and/or manager.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Consistently maintain a neat, organized work environment assisting program manager with maintaining the site
  • Assists with the Pulling Charts/scanning and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Oversight of other Office Staff with day to day tasks
  • Scheduling Office Staff to ensure appropriate coverage of site and covering if necessary
  • Constant direct communication with Director of Support Services
  • Type business letters, memorandums, reports, charts, etc. on a personal computer
  • Composes and prepares routine correspondence for signature
  • Establishes and maintains confidential files and records following agency protocol
  • Proofreads and corrects grammatical, punctuation and spelling errors

High School Diploma or equivalent

Three years work-related experience.  Previous supervisory experience preferred. One year college/certification preferred

Must possess a valid Driver’s License with an acceptable driving record

ACT Program Assistant

Agency Profile:  Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full time-  NIAGARA CO

Supports ACT Team and mental health clinic

  • Responsible for organizing, coordinating and monitoring all non-clinical operations of ACT team
  • Provides receptionist activities, triage calls, coordinate communications between team and clients
  • At times may lessen situations with clients who have increased symptoms both by phone and in waiting room
  • Monitor and maintain clinical charts/ due dates for each staff caseload (IAP, AOT reports, CBHA, Initial Specialist Assessments)
  • Responsible for any necessary opening, filing or thinning or terming of charts
  • Morning meeting Mon-Fri 9-10 a.m.
  • Manage and update all weekly and monthly calendar and client visit white boards as well as track monthly visit totals per client. Add any information to the meeting as necessary
  • Provide any case management or other support to clients and team members as needed
  • Manage and track monetary funds: (i.e. tokens, services dollars, petty cash)
  • Manage and respond to all incoming/ outgoing postal and interoffice mail
  • Monthly billing which includes running each client’s Medicaid, run monthly visit report and reports any Medicaid or insurance changes to the electronic chart as well as by fax
  • Maintain CAIRS (NYS database) for all intakes, discharges and six month follow up reports (which may include gathering clinical data from other team members)
  • Check County SPOA database (MIS) daily for new referrals

High School Diploma

Dependent upon education level, at least one year experience working in a behavioral health setting

Clinician II

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – VARIOUS LOCATIONS AVAILABLE  INCLUDING SPRINGVILLE, BUFFALO

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Utilizes FIT with 95% of sessions with new cases.
  • Meets productivity standard of 93 monthly and 1116 annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments
  • Develops client individual action plan, objectives and methods consistent with assessment of problem
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned

Must possess a valid Driver’s License with a satisfactory driving record

  • Minimum requirement of high school diploma or GED\
  • Educational  qualifications must match regulatory requirements

Experience must match regulatory requirements

Must possess one of the following:

  • Credentialing as a Certified Alcoholism and Substance Abuse Counselor
  • Licensure as a Psychologist
  • Licensure as a Social Worker
  • Licensure as a Registered Nurse
  • Certification as a Rehabilitation Counselor
  • Licensed Mental Health Counselor

Based on program need and applicant pool, eligibility to obtain the credentials or certification within one (1) year will be acceptable.

Family Support Specialist

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full time- clinics that offer children’s services,  Springville, South Buffalo, Allentown, and Wyco

Provide peer support to individuals with behavioral health issues who are enrolled in Spectrum Human Services’ CCBHC.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Advocacy
  • Outreach and Engagement
  • Self Help Tools
  • Peer Recovery Supports and Peer Counseling
  • Transitional Supports
  • Pre-Crisis and Crisis Support Services
  • Engagement, Peer Bridge Services, and Services to Assist Individuals transitioning between service systems or between residential or Inpatient Settings to the Community
  • Self-Advocacy, Self-Efficacy, and Empowerment
  • Parent Skill Development and Training, Family/caregiver Psychoeducation
  • Community Connections and Natural Supports
  • Assist individuals with goals of Independent Living Skills
  • Be a role model, at all times, especially in sharing one’s own recovery from behavioral health issues
  • Assist individuals in obtaining their goals as written in their Individualized Action Plans
  • Ability to utilize electronic data systems (i.e. electronic records and computers)
  • Assist individuals in developing WRAP plan
  • Any other duties deemed necessary by supervisor

Must possess a valid Driver’s License with a satisfactory driving record

Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients  OR
• Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
• Must be current or former recipient of behavioral health services or have a family member who has or is receiving behavioral health services 

Three years work-related experience.

  • Must possess a valid Driver’s License and a vehicle with an acceptable driving record.
  • Must possess a Family Peer Advocate Credential or
  • OMH Certified Peer Specialist Credential or
  • OASAS Certified Peer Advocate Credential

Clinician III

Agency Profile:  Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  •   VARIOUS LOCATIONS -ERIE COUNTY- WYOMING COUNTY & SPRINGVILLE

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Utilizes FIT with 95% of sessions with new cases.
  • Meets productivity standard of 93 monthly and 1116 annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments
  • Develops client individual action plan, objectives and methods consistent with assessment of problem
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Educational  qualifications must match regulatory requirements

Must possess one of the following:

  • Credentialing as a Certified Alcoholism and Substance Abuse Counselor
  • Licensure as a Psychologist
  • Licensure as a Social Worker
  • Licensure as a Registered Nurse
  • Certification as a Rehabilitation Counselor
  • Licensed Mental Health Counselor

Based on program need and applicant pool, eligibility to obtain the credentials or certification within one (1) year will be acceptable.

Experience must match regulatory requirements

Must possess a valid Driver’s License with an acceptable driving record. 

Peer Support Specialist

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – WYOMING COUNTY

Provide peer support to individuals with behavioral health issues who are enrolled in Spectrum Human Services’ CCBHC.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Advocacy
  • Outreach and Engagement
  • Self Help Tools
  • Peer Recovery Supports and Peer Counseling
  • Transitional Supports
  • Pre-Crisis and Crisis Support Services
  • Engagement, Peer Bridge Services, and Services to Assist Individuals transitioning between service systems or between residential or Inpatient Settings to the Community
  • Self-Advocacy, Self-Efficacy, and Empowerment
  • Parent Skill Development and Training, Family/caregiver Psychoeducation
  • Community Connections and Natural Supports
  • Assist individuals with goals of Independent Living Skills
  • Be a role model, at all times, especially in sharing one’s own recovery from behavioral health issues
  • Assist individuals in obtaining their goals as written in their Individualized Action Plans
  • Ability to utilize electronic data systems (i.e. electronic records and computers)
  • Assist individuals in developing WRAP plan Any other duties deemed necessary by supervisor

Must possess a valid Driver’s License with a satisfactory driving record

  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients  OR
  • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • Must be current or former recipient of behavioral health services or have a family member who has or is receiving behavioral health services

Three years work-related experience.

  • Must possess a valid Driver’s License and a vehicle with an acceptable driving record.
  • Must possess a Family Peer Advocate Credential or
  • OMH Certified Peer Specialist Credential or
  • OASAS Certified Peer Advocate Credential
  • Required trainings: Personal Safety in the Community, Ethics Crisis Intervention

Peer Support Specialist

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – COMMUNITY BASED ERIE COUNTY

Provide peer support to individuals with behavioral health issues who are enrolled in Spectrum Human Services’ CCBHC.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Advocacy
  • Outreach and Engagement
  • Self Help Tools
  • Peer Recovery Supports and Peer Counseling
  • Transitional Supports
  • Pre-Crisis and Crisis Support Services
  • Engagement, Peer Bridge Services, and Services to Assist Individuals transitioning between service systems or between residential or Inpatient Settings to the Community
  • Self-Advocacy, Self-Efficacy, and Empowerment
  • Parent Skill Development and Training, Family/caregiver Psychoeducation
  • Community Connections and Natural Supports
  • Assist individuals with goals of Independent Living Skills
  • Be a role model, at all times, especially in sharing one’s own recovery from behavioral health issues
  • Assist individuals in obtaining their goals as written in their Individualized Action Plans
  • Ability to utilize electronic data systems (i.e. electronic records and computers)
  • Assist individuals in developing WRAP plan Any other duties deemed necessary by supervisor

Must possess a valid Driver’s License with a satisfactory driving record

  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients  OR
  • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • Must be current or former recipient of behavioral health services or have a family member who has or is receiving behavioral health services

Three years work-related experience.

  • Must possess a valid Driver’s License and a vehicle with an acceptable driving record.
  • Must possess a Family Peer Advocate Credential or
  • OMH Certified Peer Specialist Credential or
  • OASAS Certified Peer Advocate Credential
  • Required trainings: Personal Safety in the Community, Ethics Crisis Intervention

Clinician I

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – VARIOUS LOCATIONS

Knowledge and demonstration of Agency Core Values in all day-to-day activities.  Provides outpatient Behavioral Treatment Services to individuals with substance use disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Conducts medical assessments- Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Utilizes FIT with 95% of sessions with new cases.
  • Meets productivity standard of at least 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments.
  • Completes medical assessment including obtaining needed information from clients
  • Develops client individual action plan, objectives and methods consistent with assessment of problem.
  • Conducts individual, group and family sessions under the close supervision of a Qualified Health Professional.
  • Coordinates services with other staff and other agencies.
  • Implements established treatment plan and provides assigned professional interventions.
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed.

Must possess a valid Driver’s License with a satisfactory driving record

  • Minimum requirement of high school diploma or GED
  • Must have at least 75 hours of OASAS approved trainings in Substance Use
  • Educational  qualifications must match regulatory requirements

Experience must match regulatory requirements

Crisis Clinician-PER DIEM

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

PER DIEM- GENESEE COUNTY

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

ACT Employment Specialist

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – CATTARAUGUS COUNTY

Provide vocational/employment support to individuals who are receiving services from the Spectrum ACT team.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assist individuals with identifying employment/vocational goals.
  • Explore with individuals the steps needed to obtaining Employment/Vocational Goals.
  • Conduct vocational assessments when needed.
  • Assist with job exploration that matches an individual’s strengths and desires.
  • Assist with developing skills necessary to choosing, securing and maintaining employment.
  • Assist with the electronic submission of applications and resumes.
  • Educate individuals served and staff on Employment/Vocational services available to individuals in Erie County
  • Assist individuals with overcoming barriers they may face in obtaining their Employment/vocational goals
  • Provide rapid non-traditional employment opportunities to those individuals seeking such goals
  • Provide resources for individuals and staff regarding Work Incentive Benefits for those on SSDI/SI who pursue vocational goals
  • Network with Erie County Vocational Programs to assist individuals with Vocational goals
  • Ability to utilize electronic data systems (i.e. electronic records and computers).

Must possess a valid Driver’s License with a satisfactory driving record

  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients OR
  • Associate’s Degree with two years experience working with mental health recipients or high school diploma with four years experience working with mental health recipients

Three years work-related experience

ACT Co-occurring Specialist

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – ERIE COUNTY

This member of the ACT multidisciplinary team has training in one of the mental health professions (i.e. Nursing, social work, rehabilitation counseling or psychology) and clinical skill and experience to assess plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses and substance abuse disorders under the clinical supervision of the team leader and the psychiatrist.  The member functions as a clinical member of the multidisciplinary team and provides treatment, rehabilitation, and support services or may be designated by the team leader to function as the lead mental health and/or substance use specialist.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Knowledge of working with individuals transitioning from jail/forensic settings.
  • Provide case management for clients including coordinating and monitoring the activities of the individual treatment team; assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with the treatment team; provide individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as clients’ needs change; education and support clients’ families and advocate for clients’ rights and preferences.
  • Conduct comprehensive assessment for psychiatric history (i.e.; onset, course and effect of illness; past treatment and responses; and risk behaviors)’ mental status, and diagnosis; physical health and dental health’ use of drugs, or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situations, nutrition, money management); and family structure and relationships.
  • Act as liaison and consult with community agencies and families to maintain coordination in the treatment process.
  • Document client progress to maintain a permanent record of client activity according to established methods and procedures.

Must possess a valid Driver’s License with a satisfactory driving record

Master’s or doctoral Degrees in Nursing, social work, Rehabilitation Counseling, of Psychology are eligible as are Registered Occupational therapists. Must meet the standards for the definition for Qualified Health Professional to practice in the state in which the program is operating.

Minimum of three (3) years of post-secondary school education working in the field of mental health treatment; especially with an emphasis on the Co-occurring population and working with individuals in a forensic setting, including internships and other supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness.

ACT Co-occurring Specialist

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – ERIE  COUNTY

This member of the ACT multidisciplinary team has training in one of the mental health professions (i.e. Nursing, social work, rehabilitation counseling or psychology) and clinical skill and experience to assess plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses and substance abuse disorders under the clinical supervision of the team leader and the psychiatrist.  The member functions as a clinical member of the multidisciplinary team and provides treatment, rehabilitation, and support services or may be designated by the team leader to function as the lead mental health and/or substance use specialist.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Knowledge of working with individuals transitioning from jail/forensic settings.
  • Provide case management for clients including coordinating and monitoring the activities of the individual treatment team; assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with the treatment team; provide individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as clients’ needs change; education and support clients’ families and advocate for clients’ rights and preferences.
  • Conduct comprehensive assessment for psychiatric history (i.e.; onset, course and effect of illness; past treatment and responses; and risk behaviors)’ mental status, and diagnosis; physical health and dental health’ use of drugs, or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situations, nutrition, money management); and family structure and relationships.
  • Act as liaison and consult with community agencies and families to maintain coordination in the treatment process.
  • Document client progress to maintain a permanent record of client activity according to established methods and procedures.

Must possess a valid Driver’s License with a satisfactory driving record

Master’s or doctoral Degrees in Nursing, social work, Rehabilitation Counseling, of Psychology are eligible as are Registered Occupational therapists. Must meet the standards for the definition for Qualified Health Professional to practice in the state in which the program is operating.

Minimum of three (3) years of post-secondary school education working in the field of mental health treatment; especially with an emphasis on the Co-occurring population and working with individuals in a forensic setting, including internships and other supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness.

ACT Program Assistant

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – CATT  COUNTY

Supports ACT Team and mental health clinic

  • Responsible for organizing, coordinating and monitoring all non-clinical operations of ACT team
  • Provides receptionist activities, triage calls, coordinate communications between team and clients
  • At times may lessen situations with clients who have increased symptoms both by phone and in waiting room
  • Monitor and maintain clinical charts/ due dates for each staff caseload (IAP, AOT reports, CBHA, Initial Specialist Assessments)
  • Responsible for any necessary opening, filing or thinning or terming of charts
  • Morning meeting Mon-Fri 9-10 a.m.
  • Manage and update all weekly and monthly calendar and client visit white boards as well as track monthly visit totals per client. Add any information to the meeting as necessary
  • Provide any case management or other support to clients and team members as needed
  • Manage and track monetary funds: (i.e. tokens, services dollars, petty cash)
  • Manage and respond to all incoming/ outgoing postal and interoffice mail
  • Monthly billing which includes running each client’s Medicaid, run monthly visit report and reports any Medicaid or insurance changes to the electronic chart as well as by fax
  • Maintain CAIRS (NYS database) for all intakes, discharges and six month follow up reports (which may include gathering clinical data from other team members)
  • Check County SPOA database (MIS) daily for new referrals
  • Utilize SPOA database for housing referrals

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma

Dependent upon education level, at least one year experience working in a behavioral health setting

Psychiatrist/ Nurse Practitioner Full Time OR Part Time

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – VARIOUS LOCATIONS

As a member of the multidisciplinary team, the psychiatrist in conjunction with the team leader, has overall clinical responsibility for monitoring client treatment and staff delivery of clinical services; the psychiatrist provides psychiatric and medical assessment and treatment; clinical supervision, education, and training of the team; and development, maintenance, and supervision of medication and psychiatric and medical treatment policies and procedures.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Psychiatrist for all clients
  • Conduct psychiatric assessments including psychiatric history, course of illness, response to treatment; mental status examination and 5 Axis DSM IV diagnoses and present assessment results at daily team meetings and treatment planning meetings
  • Supervise the treatment team in the comprehensive assessment of psychiatric history (e.g., onset, course and effect of illness past treatment and responses, and risk behaviors), mental status and diagnosis, physical and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situation, nutrition, money management), and family structure and relationships.
  • Collaborate with the registered nurses in assessment of client physical health, making appropriate referrals to community physicians for further assessment and treatment, and coordinating medical treatments with psychiatric treatment
  • Prescribe psychotropic medications and conduct regular assessment of therapeutic responses and side effects and educate clients regarding psychotropic medications
  • Perform individual, group, and family supportive therapy and illness education in the process of carrying out the tasks above
  • With other team members, provide support, education and counseling to family members of clients to help them become knowledgeable about mental illness, collaborate in the treatment process, and assist in their family member’s progress.

Must possess a valid Driver’s License with a satisfactory driving record

Board certified or Board eligible in Psychiatry and licensed to practice medicine in the state in which the program is operating

Minimum of five (5) years of experience in behavioral health or human services which assures sufficient knowledge and experience applicable to this position.

QI Specialist

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

FULL TIME  – ADMIN

Conducts utilization review audits and ensures compliance with organization and regulatory requirements.

  • Conduct clinical record reviews for programs throughout the Agency
  • Execute reports based on audit findings, including development of improvement plans
  • Measure and monitor the quality of care against compliance standards and benchmarks established by Agency
  • Identify areas of strength and as well as areas that need improvement
  • Meaningfully participate in a high performing team of professionals
  • Assist in developing new documentation standards, training efforts and quality improvement projects
  • Master’s Degree in Mental Health, Social Work, Psychology, Rehabilitation Counseling or related field and appropriate license or certification; or
  • Qualified Healthcare Professional (QHP) as defined by OMH/OASAS
  • Two years of direct service experience
  • Understanding of concepts of medically necessary documentation
  • Understanding of concepts of recovery and person-center planning
  • Ability to work as a High-Performing Team member with staff at all levels of responsibility in programs throughout the agency

Office Assistant- Per Diem

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

PER DIEM  – VARIOUS LOCATIONS

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Office Assistant- Full Time

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

VARIOUS LOCATIONS- FULL TIME

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

QI Program Assistant

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Orchard Park- Full time

Conducts regular reporting, follow up and direct reviews of case records for compliance with agency and regulatory standards.

  • Function as a vital part of the QI team
  • Direct auditing of case records for Spectrum programs to ensure compliance with regulatory and agency documentation requirements
  • Participate in agency Quality Assurance/Quality Improvement activities
  • Report audit results to individual staff members, supervisors and directors
  • Conduct internal audits preliminary to operating certificate reviews by OMH/OASAS/DOH and/or county program audits
  • Develop and maintain a cooperative professional relationship with staff cross the agency that reinforces teamwork and the positive value of this position for consumers, staff and agency

Must possess a valid Driver’s License with a satisfactory driving record

  • Minimum: High School Diploma or General Equivalency Degree (with experience in the field)
  • Preferred: Associates or Bachelors Degree in behavioral health related field
  • Minimum Two years experience working with computers and an electronic medical record
  • Experience in auditing and record keeping helpful

QI Program Assistant

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Orchard Park- Full time

Conducts regular reporting, follow up and direct reviews of case records for compliance with agency and regulatory standards.

  • Function as a vital part of the QI team
  • Direct auditing of case records for Spectrum programs to ensure compliance with regulatory and agency documentation requirements
  • Participate in agency Quality Assurance/Quality Improvement activities
  • Report audit results to individual staff members, supervisors and directors
  • Conduct internal audits preliminary to operating certificate reviews by OMH/OASAS/DOH and/or county program audits
  • Develop and maintain a cooperative professional relationship with staff cross the agency that reinforces teamwork and the positive value of this position for consumers, staff and agency

Must possess a valid Driver’s License with a satisfactory driving record

  • Minimum: High School Diploma or General Equivalency Degree (with experience in the field)
  • Preferred: Associates or Bachelors Degree in behavioral health related field
  • Minimum Two years experience working with computers and an electronic medical record
  • Experience in auditing and record keeping helpful

2 Office Assistant II

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

South Buffalo and Southtowns available- Full time

Provides excellent Customer service skills.  Performs both clerical and administrative support to a team, department head and/or manager.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Consistently maintain a neat, organized work environment
  • Assists with the Pulling Charts/scanning and preparing records
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing
  • Verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews – as needed
  • Identifies and collects copays/deductibles/fees as appropriate
  • Processing of client records
  • Typing
  • Constant direct communication with other office staff/Program Managers/Office Manager/Director of Support Services
  • Type business letters, memorandums, reports, charts, etc. on a personal computer
  • Composes and prepares routine correspondence for signature
  • Establishes and maintains confidential files and records following agency protocol for such
  • Proofreads and corrects grammatical, punctuation and spelling errors
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items
  • Answers telephone and direct calls to the appropriate person
  • Greets Individuals coming onto the floor and assists them in connecting with the staff member they are here to see

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent

One year work experience in work related field preferable

Must possess a valid Driver’s License with an acceptable driving record

Housing Case Manager

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

ERIE COUNTY- FULL TIME

Provide housing case management services and support to adult individuals who are homeless or at risk of being homeless, with serious and persistent mental health & co-occurring issues in Erie County.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assist individuals in locating safe and affordable housing in an area of their choice within Erie County
  • Purchase with the individual household furnishings for their home
  • Assist with obtaining benefits if needed, collect income, diagnostic and complete a rental stipend to determine voucher per month
  • Maintain open communication with all treatment and service providers, families and any other supports or networks the individual is working within the community.
  • Assist in outreach and location of the individuals referred
  • Responsible for recordkeeping (progress notes) in the Cerner Database System and other required paperwork such as service planning, roster maintenance, rental stipends, income and homeless verifications, and any other duties asked by supervisor of supportive housing
  • Must have own transportation as there will be a minimum of two visits per month with assigned clients, preferably in their home(s)

Must possess a valid Driver’s License with a satisfactory driving record

  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients OR
  • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • High School Diploma with four years working with mental health recipient

One – four years work-related experience dependent on education.

Housing Case Manager

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

WYCO COUNTY- FULL TIME

Provide housing case management services and support to adult individuals who are homeless or at risk of being homeless, with serious and persistent mental health & co-occurring issues in Erie County.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assist individuals in locating safe and affordable housing in an area of their choice within Erie County
  • Purchase with the individual household furnishings for their home
  • Assist with obtaining benefits if needed, collect income, diagnostic and complete a rental stipend to determine voucher per month
  • Maintain open communication with all treatment and service providers, families and any other supports or networks the individual is working within the community.
  • Assist in outreach and location of the individuals referred
  • Responsible for recordkeeping (progress notes) in the Cerner Database System and other required paperwork such as service planning, roster maintenance, rental stipends, income and homeless verifications, and any other duties asked by supervisor of supportive housing
  • Must have own transportation as there will be a minimum of two visits per month with assigned clients, preferably in their home(s)

Must possess a valid Driver’s License with a satisfactory driving record

  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients OR
  • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • High School Diploma with four years working with mental health recipient

One – four years work-related experience dependent on education.

Program Assistant- Health Home

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

144 Genesee St. 2nd floor  Buffalo, NY – FULL TIME

Provides technical & administrative data support to the Health Home Partners of WNY, LLC while working with all Payers. Designs & develops reports for tracking and trending purposes for all Payer meetings. Prepares correspondence and reports for Payers, especially around the new outreach processes. Coordinates meetings with the Health Home and Payers. Develops new processes around “Direct Enrollment” into the Health Home from the Payers.

  • Daily use of HCS, MAPP HHTS, GSI, Relias, and NYSDOH website resources
  • Single Point of Contact for Payers to work with HHPWNY: maintaining relationships and managing inquiries confidentially.
  • Support implementation of new Payer driven “Direct Enrollment”, NYSDOH Health Home regulations, NCQA standards.
  • Expert in eligibility requirements and NYSDOH’s directives for Care Coordination, HARP, HH+, AOT, ACT
  • Process all Health Home Assignment Files, referrals and transfers for HHPWNY per NYSDOH regulations
  • Develop best practice standards and workflows with Clinical Leadership across all of HHPWNY to work collaboratively with all Payers.
  • Daily collaboration with Director of Operations, Technical Data Analyst and Corporate Compliance Officer
  • Attend Clinical Leadership, Care Management Agency, Payer meetings.
  • Ability to generate standard business letters, forms, contracts, proposals, presentations, etc.  Strong understanding of and ability to use internet search engines
  • Excellent interpersonal skills and communication skills both verbal and written
  • Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills

Must possess a valid Driver’s License with a satisfactory driving record

AS Degree in Computer Science, Business, Health Care related, or Administrative Assistant preferred

  • One (1) year health care related experience preferred
  • Computer/IT experience preferred
  • Working with local Payers preferred

Spectrum Human Services is committed to a policy of Equal Opportunity Employment and will not discriminate on any legally recognized basis, including, but not limited to, race, age, color, religion, sex, marital status, national origin, sexual orientation, citizenship, ancestry, physical or mental disability, veteran status or any other legally protected basis.