Career Opportunities

Due to anticipated growth and expansion, we are looking for individuals who are passionate about helping others and are dedicated to making our community a great place to work, live and play!

We’re having a career fair!

November 4th | 4-6:30pm

227 Thorn Ave. Orchard Park, NY 14127

Join us for our next career fair and discover the benefits of working at Spectrum! Please bring a copy of your resume.

The Spectrum Culture

 • Spectrum offers employees the opportunity to wear many hats and explore different roles and facets of the agency.

• In addition to Spectrum’s generous benefit package, employees may have a flexible work schedule, promoting a better work-life balance.

• Your career will have a sense of meaning, something you can experience as a Spectrum employee; along with a mission and values that is closely aligned with its own interests and passions.

• Spectrum is committed to serving all of its clients, customers, providers, vendors; including doing the very best for its employees.

• Spectrum’s engaging workforce has delivered exceptional client-based outcomes for the past 42 years; lead by an experienced staff of highly trained and compassionate leaders.

Employees report a high level of Job Satisfaction!

I feel like Spectrum has a genuine interest in its employees and their needs. The work environment and fellow employees are great!

Working with the people we serve – some of the things I see staff do that are so incredibly respectful and meaningful.

At Spectrum there is a family-like atmosphere with my co-workers.

Outstanding reputation in the community and support from management.

Spectrum Benefits

Employees begin accruing Paid Time Off (Vacation, Sick, Personal time) from their first day of employment, up to a maximum of 30 days after a few years of service.

Employees may choose from the following:

• Health Insurance (no deductible and high deductible plans) through BlueCross BlueShield

• Dental Insurance through Metropolitan Life

• Vision Insurance through VSP

• Flexible Spending Account (medical and dependent care)

• Health Savings Account

• Life Insurance (1.5 times salary)

• Voluntary Long Term Care Insurance through AFLAC or Colonial

• Short-Term Disability Insurance

10 Paid Holidays including 4 Floating Holidays

401K Retirement Plan through Prudential including an employer match and safe harbor

Employees may seek out assistance through our Palladian Employee Assistance Program.

The Employee Referral Program enables Spectrum employees to refer a job candidate who is hired and thereafter receives a bonus (reward).

Buffalo Business First 2019 best places to work

Current Opportunities

ACT Employment Specialist

Full Time  •  Cattaraugus County

This member of the ACT multidisciplinary team has training in one of the mental health professions (e.g. nursing, social work, rehabilitation counseling, or psychology) and clinical skill and experience to assess plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses under the clinical supervision of the team leader and the psychiatrist.  This member functions as a clinical member of the multidisciplinary team and provides treatment, rehabilitation, and support services or may be designated by the team leader to function as the lead mental health professional lead registered nurse, a team vocational  specialist, family specialist, and/ or substance use specialist.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Provide case management for clients including coordinating and monitoring the activities of the individual treatment team; assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in conjunction with the treatment team; provide individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as clients’ needs change; education and support clients’ families and advocate for clients’ rights and preferences
  • Conduct comprehensive assessment for psychiatric history (e.g., onset, course and effective of illness, past treatment and responses, and risk behaviors), mental status, and diagnosis; physical health and dental health; use of drugs or alcohol, education and employment; social development and functioning; activities of daily living (e.g., self-care, living situations, nutrition, money management), and family structure and relationships
  • Acts as liaison and consult with community agencies and families to maintain coordination in the treatment process
  • Ability to provide family psycho educational services and assist with integrating family goals and services for all clients with other team members
  • Document client progress to maintain a permanent record of client activity according to established methods and procedures and regulations
  • Provide treatment, rehabilitation, and support services, with some interventions directed or performed by staff with specialty training and skills (e.g., vocational specialists, family specialist).
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
  • Master’s or doctoral Degrees in Nursing, Social Work, Clinical Mental Health Counseling, Rehabilitation Counseling, or Psychology are eligible as are Registered Occupational therapists.
  • Must be licensed to practice in the state in which the program is operating.
  • Training from ACT Institute within 6 months of hire

Minimum of two (2) years of post-secondary school education and training is required, including internships and other  supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness.  Must have at least one year experience working with individuals and families.

Must possess a valid Driver’s License with an acceptable driving record

Administrative Assistant

Full Time  •  227 Thorn Avenue, Orchard Park

Performs executive and administrative tasks and provides administrative support to Director of Support Services, Administration, Executive Team and agency.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Consistently maintain a neat, organized work environment
  • Processes all incoming and outgoing mail, picks up and takes mail to post office.
  • Prepares all interoffice mail for distribution and supervises and coordinates delivery with agency courier.
  • Prepares business letters, memorandums on a personal computer, as well as any other tasks requested by the Executive Team.
  • Composes and prepares routine correspondence for signature.
  • Answers telephone and direct calls to appropriate person, greets all administrative visitors
  • Orders and maintains office supplies and equipment.
  • Operates office machines and instructs others in the operation of same.
  • Maintains Board room meeting calendar, order food for meetings, provide set-up/breakdown meeting preparation.
  • Handles reporting and data management as required.
  • Various Office Support functions to support Health Home operations including, filing, printing, scanning, copying, maintaining calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items
  • Operates office machines and instructs others in the operation of same
  • Proficiency in Excel including the ability to work in and develop spreadsheets.
  • Assists in credentialing paperwork
  • Scans and maintains addition of agency forms into Sharepoint including but not limited to operating certificates
  • Other Duties as assigned

High School Diploma or equivalent

2 years’ work experience in a related field preferable

Must possess a valid Driver’s License with an acceptable driving record

Billing Specialist

Full Time  •  227 Thorn Avenue, Orchard Park

Responsible for organizing, coordinating and monitoring billing related functions as assigned by and under the direction of the Director of Information Management; coordinating communications between the team members and internal and external vendors; maintaining accounting and financial records for client and payer related activity and operating the management information system.

  • Performs authorization verification functions’ obtains required information and addresses problems
  • Works with site office staff to ensure that all insurance information, procedures and rules are current and adhered to
  • Enters all financial related information into Anasazi within a 48 hour period and verifies accuracy
  • Verification of diagnosis and assures demographic information is accurate
    • Assures appropriate staff are assigned based on insurance rules, notifies Directors of potential case transfers
    • Verifies and enters Insurance and private fee data including authorizations if required
  • Verifies on multiple treatment episodes that Assessment Services do not exceed regulatory requirements. Notifies EMR department accordingly
  • Tracks and verifies new clients financial data is received at Administration within 48 hours of assessment visit
  • Works with site secretaries to correct information deficiencies and address problems
  • Monitors all fee for service billing to ensure regulatory compliance and adherence to agency submission timeframes
    • Processes Medicaid and 3rd Party Payer claims on a bi-weekly basis generating claim batches
    • Reviewing for any SED code changes, 0fill coding and 3rd Party adjustment codes
    • Submits 837 files and verifies 277 acceptance file
    • Processes follow-up on all pended and denied claims
  • Monitors and Prepares payments, denials and write-offs and ensures they are posted accurately and within the required time frames
  • Processes all private fee monthly statements, no later than 1 workday after Fiscal Closing, work schedule must accommodate this process.
  • Is responsible that all coding, pricing and authorizations updates are accurately reported to the Director of Information Management for programming into the Anasazi software
  • Adheres to Code of Ethics; reports all concerns and violations to management staff and/or Compliance Officer
  • Operates office machines and instructs others in the operation of same

High School Diploma or equivalent

One years’ work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Clinical Administrative Assistant

Full Time  •  227 Thorn Avenue, Orchard Park

To provide clinical support services to Clinical Operations.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assures that the sites’ operation is in concert with the overall goals of the operating programs and Spectrum Human Services
  • Assists counselors in completing needed court and referral source reports
  • Assists counselors in completing monthly status update reports
  • Acts as liaison for forensic referral sources
  • Performs clinical activities as assigned including individual and group facilitation
  • Performs copying, filing, other office support functions
  • Runs and analyzes reports as directed by Managing Director of Clinical Operations
  • Conduct outreach as appropriate for clients with a pattern of missed appointments
  • Other duties as assigned

Educational requirements include at least an Associate’s degree in a human services field

Not required

Clinician III

Full Time  •  2040 Seneca Street, Buffalo

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of at least 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Clinician IV

Full Time  •  2040 Seneca Street, Buffalo

Provides outpatient Behavioral Treatment Services to individuals with substance use disorders, mental health disorders and/or co-occurring disorders.  Responsible for assessment of clients, development and implementation of an Individualized Action Plan.  Provides Individual, Group, Family and Crisis Treatment Services as appropriate.  Also is responsible for referral to other appropriate services and coordination with other service providers.  Performs related tasks as required.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets productivity standard of 100% annually
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Completes yearly update trainings
  • Handles intake calls and performs initial assessments commensurate with regulatory requirements
  • Develops and reviews client individual action plan, objectives and methods consistent with assessment of problem
  • Conducts individual, group and family sessions
  • Coordinates services with other staff and other agencies
  • Implements established treatment plan and provides assigned professional interventions
  • Contacts collaterals and family members to encourage their participation in client’s treatment as well as their own treatment, if needed
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services
  • Prepares reports, maintains clinical files, participates in training and provides statistical materials
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Performs other duties as assigned
  • Minimum requirement of high school diploma or GED
  • Master’s Degree preferred commensurate with required licensing
  • Educational qualifications must match regulatory requirements
  • Experience must match regulatory requirements
  • Preferred: One (1) year experience in Human Services working with a population of individuals with Serious Mental Illness (SMI) or Substance Use Disorder (SUD)

Must possess a valid Driver’s License with an acceptable driving record. 

Crisis Clinician

Per Diem  •  227 Thorn Avenue, Orchard Park

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

Crisis Clinician

Per Diem  •  Orleans County

Ensure that all clients receive the highest quality mental health assessments, crisis intervention, safety planning and service coordination necessary to safely maintain the client in the community in accordance with their individual needs and plan. Deliver all services consistent with the content and spirit of Agency Standards of Practice. Work effectively as a high performing team member with other key stakeholders to accomplish these objectives.

  • Provide high quality psycho-social, risk and mental status assessments as appropriate to children and adults in crisis situations due to emotional, behavioral or mental health problems
  • Provide effective crisis intervention services and solution-focused treatment to children and adults that empower them until follow-up services can be obtained; establishing safety plans when indicated.
  • Respond effectively to emergency phone calls and provide appropriate response to help alleviate a mental health crisis; provide information to coordinate and provide additional services and follow-up services as applicable
  • Work effectively with emergency rooms and in-patient psychiatric hospitals assisting them with potential admissions.
  • Maintain records, reports and legal documents consistent with Agency standards of practice.
  • Frequent or occasional driving of personal vehicle for purpose of visiting with clients in the community and/or site visits (client or work related).

Must possess a valid Driver’s License with a satisfactory driving record

Masters degree in psychiatric social work, mental health, clinical psychology, counseling psychology, rehabilitation counseling or psychiatric nursing

  • Three (3) years full-time paid experience in a comprehensive behavioral healthcare organization. Experience must include direct work and clinical assessments with at-risk children, adolescents and/or adults (at least three (3 years)) in a range of clinical and community settings that includes crisis intervention, safety planning and service coordination
  • Experience with OMRDD and court involved persons highly desirable. Ability to work effectively with clients, staff and community contacts from a variety of cultural and ethnic backgrounds

Customer Service Representative

Full Time   •   326 Orchard Park Road, West Seneca

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

  • One  years work-related experience
  • Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Per Diem   •   326 Orchard Park Road, West Seneca

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

  • One  years work-related experience
  • Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Per Diem   •   2040 Seneca Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

  • One  years work-related experience
  • Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Part Time  •  27 Franklin Street, Springville

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Customer Service Representative

Full Time   •   Various Locations

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Per Diem   •   Various Locations

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verification’s of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.

High School Diploma or equivalent.

One years work-related experience

Must possess a valid Driver’s License with an acceptable driving record

Customer Service Representative

Full Time  •  1280 Main Street, Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Customer Service Representative

Per Diem  •  1280 Main Street Buffalo

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Customer Service Representative

Part Time  •  34 North Main Street, Warsaw

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.

Must possess a valid Driver’s License with a satisfactory driving record

High School Diploma or equivalent.

One  years work-related experience

Driver – Program Aide

Per Diem  •   2040 Seneca Street, Buffalo

Drives Agency vehicles to transport clients to and from PROS or other related locations as scheduled; provides staffing support for Structured Skill Development Activities as assigned.

  • Supportive teaching and feedback in structured skill development activities in support of clients
  • Attends to vehicle maintenance and safety with supervisor
  • Attends to vehicle cleanliness
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
  • Under direction, maintains Janitorial and Program Supply storage

High school or GED preferred

Experience in an environment that provided opportunity to demonstrate/teach or provide feedback to persons learning new skills preferred

Must possess a dependable vehicle with all NYS required insurance and registration.  Driver’s License with an acceptable driving record and in good standing with NYS Department of Motor Vehicles

Family Court Assessment Specialist

Full Time  •   1280 Main Street, Buffalo

This position works from the Agency’s Buffalo office location and provides psychosocial assessments for litigants of the 8th Judicial District’s Erie County Family and Supreme Integrated Domestic Violence Courts.

  • Maintain monthly litigant appointment schedule
  • Conduct comprehensive face to face interviews of litigants (both children and adults) in order to assess psychiatric functioning, relational functioning, parenting skill sets and abilities, strengths, weaknesses, detection and reporting of child abuse/neglect, mental status exam, risk assessment, psychiatric diagnosis, and history
  • Obtain collateral information pertinent to case within the bounds of HIPAA regulations
  • Generate comprehensive written reports summarizing interview and collateral contact information in a timely and well-ordered manner according to deadlines of the court calendar
  • Provide verbal testimony as needed to the courts
  • Participate in meetings
  • Maintain cooperative working relationships with others, including judicial officers, attorneys, supervisors, coworkers, other agencies, and the public.
  • Master’s Degree in counseling, social work, or other human services field
  • License in Social Work or Mental Health Counseling

Five years of experience in working with children and families. Knowledge of family court system and general social services law helpful.

Must possess a valid Driver’s License with an acceptable driving record. 

Health Homes Care Coordinator

Full Time  •  1280 Main Street, Buffalo

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.
  • Follow up with hospitals/ER upon notification of a client’s admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting.
  • Facilitate discharge planning from an ER, hospital/residential/rehabilitative setting to ensure a safe transition/discharge that care needs are in place.
  • Notify/consult with treating clinicians, schedule follow up appointments, and assist with medication reconciliation.
  • Link client with community supports to ensure that needed services are provided.
  • Follow-up post discharge with client/family to ensure client care plan needs/goals are met.
  • Develop/review/revise the individual’s plan of care with the client/family
  • Consult with client/family/caretaker on advanced directives and educate on client rights and health issues, as needed
  • Meet with client and family, inviting any other providers to facilitate needed interpretation services.
  • Refer client/family to peer supports, support groups, social services, entitlement programs as needed.
  • Identify resources and link client with community supports as needed
  • Collaborate/coordinate with community base providers to support effective utilization of services based on client/family need.
  • Maintains complete, current and accurate member files which comply with The Health Home Standards. Documents all member related activity in a progress note by the conclusion of the next business day.

High School diploma plus 2 years qualifying experience

OR

Preferred- Associate’s degree in health, human or education services with 1  year of qualifying experience

OR

LPN with experience.

“Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness.

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

Health Homes Care Coordinator Assistant

Full Time  •  1280 Main Street, Buffalo

To provide support to the Health Home Care Coordination Team.

  • Knowledge and demonstration of agency core values in day to day activities.
  • Assist care coordinators in achieving desired health home outcomes.
  • Assist care coordinator with the completion of referrals and other paperwork.
  • Assist care coordinators with monitoring participation and communicating with outside providers including physicians.
  • Assist care coordinators in providing outreach too hard to locate individuals.
  • Assist with hospital admission follow up and discharge planning.
  • Assist with the completion of health home documentation.
  • Conduct monitoring phone calls to individuals enrolled in Health home/care coordination services.
  • Assisting with closing gaps related to HEDIS measures and assist with corresponding reporting.
  • Provide outreach duties in the hospital.
  • Other duties as assigned.
  • Provide support to care coordination in conducting visit with individuals who are incarcerated.
  • Occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)

High School Diploma

Preferred Experience:

Knowledge and understanding of the population served by Health Homes.

Knowledge and understanding of the role of care coordination.

Knowledge and understanding of community resources.

At least a year of work experience in the behavioral health field.

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

Health Homes Clinical Care Coordinator

Full Time  •  1280 Main Street, Buffalo

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.
  • Follow up with hospitals/ER upon notification of a client’s admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting.
  • Facilitate discharge planning from an ER, hospital/residential/rehabilitative setting to ensure a safe transition/discharge that care needs are in place.
  • Notify/consult with treating clinicians, schedule follow up appointments, and assist with medication reconciliation.
  • Link client with community supports to ensure that needed services are provided.
  • Follow-up post discharge with client/family to ensure client care plan needs/goals are met.
  • Develop/review/revise the individual’s plan of care with the client/family
  • Consult with client/family/caretaker on advanced directives and educate on client rights and health issues, as needed
  • Meet with client and family, inviting any other providers to facilitate needed interpretation services.
  • Refer client/family to peer supports, support groups, social services, entitlement programs as needed.
  • Identify resources and link client with community supports as needed
  • Collaborate/coordinate with community base providers to support effective utilization of services based on client/family need.
  • Maintains complete, current and accurate member files which comply with The Health Home Standards. Documents all member related activity in a progress note by the conclusion of the next business day.

Associate’s degree in health, human or education services and/or five years of qualifying experience

OR

LPN with experience.

“Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness.

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

Housing Case Manager

Full Time  •  1280 Main Street, Buffalo

Provide housing case management services and support to adult individuals who are homeless or at risk of being homeless, with serious and persistent mental health & co-occurring issues in Erie County.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Assist individuals in locating safe and affordable housing in an area of their choice within Erie County
  • Purchase with the individual household furnishings for their home
  • Assist with obtaining benefits if needed, collect income, diagnostic and complete a rental stipend to determine voucher per month
  • Maintain open communication with all treatment and service providers, families and any other supports or networks the individual is working within the community.
  • Assist in outreach and location of the individuals referred
  • Responsible for recordkeeping (progress notes) in the Cerner Database System and other required paperwork such as service planning, roster maintenance, rental stipends, income and homeless verifications, and any other duties asked by supervisor of supportive housing
  • Must have own transportation as there will be a minimum of two visits per month with assigned clients, preferably in their home(s)
  • Attend team and community based team meetings in the community
  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients OR
  • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • High School Diploma with four years working with mental health recipient

One – four years work-related experience dependent on education.

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

Licensed Practical Nurse (LPN)

Full Time  •  Various Locations

Knowledge and demonstration of Agency Core Values in all day-to-day activities. Provides medical care to the Agency’s behavioral health programs.  Duties are in keeping with scope of practice which include interviewing clients to screen for medical problems, health monitoring, injections and education, along with coordinating referrals for follow-up with medical offices.  Duties also include individual and group services regarding the relationship between health and behavioral health issues.

  • Knowledge and demonstration of agency core values in day to day activities
  • Meets documentation timeliness standards
  • Demonstrates ability to effectively use technology and appropriate use of support
  • Follows Agency policies and procedures
  • Performs general professional nursing duties including medical observation and gathering relevant medical data and history, injections, gathering and review of labs and medical reports received, pharmacy questions, etc.  Reviews with RN, psychiatrist/NP and pharmacy/lab as necessary and responds accordingly
  • Responds to all site medical crises including first aid, CPR, AED, etc.  On-site and recommends direction for next level of care (i.e. – call to PMD, ambulance, etc.)
  • Appropriate documentation
  • Continually attends to and provides for Evidence based needs including metabolic, cardiac, EPS, nicotine, drug, alcohol, and trauma
  • Responsible for maintaining needles, medications and medical waste/waste pickup in accordance with Agency policy
  • Administers IMs as ordered and follows appropriate protocol.
  • Assists prescribers with Dr. Homepage including updating of medications and medical information.
  • Works with the nursing team, pharmacies and clients to resolve medication issues
  • Serves as resource person/consultant to other service providers in identifying clients for referral and works cooperatively with other providers to assure linkage of clients with appropriate services.
  • Assures that advocacy, linking, expediting and related activities are carried out as needed
  • Proficient in the use of Agency software such as Microsoft Office Products and Cerner.
  • Performs other duties as assigned.
  • Minimum requirement of LPN education
  • Educational  qualifications must match regulatory requirements to perform medical services
  • Must be licensed practical nurse
  • Experience must match regulatory requirements
  • Must have experience in providing medical services to individuals with behavioral health needs
  • Minimum one year experience is LPN – assistant counselor, Grade 6.

Must possess a valid Driver’s License with an acceptable driving record. 

Nurse Practitioner

Full Time or Part Time  •  326 Orchard Park Road, West Seneca

As a member of the multi-disciplinary team, the Psychiatric Nurse Practitioner PMHNP in conjunction with the clinical team, has overall clinical responsibility for monitoring client treatment and staff delivery of clinical services; the PMHNP provides psychiatric and medical assessment and treatment; clinical supervision, education, and training of the team; and development, maintenance, and supervision of medication and psychiatric and medical treatment policies and procedures.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • PNP for all assigned clients
  • Conduct psychiatric assessments including psychiatric history, course of illness, response to treatment; mental status examination and 5 Axis DSM 5 diagnoses and participate in case review
  • Assist supervising the treatment team in the comprehensive assessment of psychiatric history (e.g., onset, course and effect of illness past treatment and responses, and risk behaviors), mental status and diagnosis, physical and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situation, nutrition, money management), and family structure and relationships.
  • Collaborate with the registered nurses in assessment of client physical health, making appropriate referrals to community physicians for further assessment and treatment, and coordinating medical treatments with psychiatric treatment
  • Prescribe psychotropic medications and conduct regular assessment of therapeutic responses and side effects and educate clients regarding psychotropic medications
  • Perform individual, group, and family supportive therapy and illness education in the process of carrying out the tasks above with other team members, provide support, education and counseling to family members of clients to help them become knowledgeable about mental illness, collaborate in the treatment process, and assist in their family member’s progress.
  • Provide crisis assessment and management of patients during regular work hours, during other hours, and as on-call back up as needed
  • Submit written reports and oral testimony and presentation of opinion in commitment and other legal proceedings and in a wide range of treatment, rehabilitative, and support services matters (e.g., AOT, Social Security applications, prior authorization of mediation, etc.).
  • Participate in and supervise the development of the comprehensive treatment plan for each patient at treatment planning meetings.
  • Assist in educating  staff in the knowledge and skills basis to the treatment of persons with severe and persistent mental illness
  • Direct and collaborate with the registered nurse on the team to develop, revise, maintain, and supervise team psychopharmacologic and medical treatment and medication policies and procedures.

Board certified or Board eligible in Psychiatry and licensed to practice medicine in the state in which the program is operating

  • Appropriate to situation

Must possess a valid Driver’s License with an acceptable driving record. 

Peer Support Specialist

Full Time  •  34 North Main Street, Warsaw

Provide peer support to individuals with behavioral health issues who are enrolled in Spectrum Human Services’ CCBHC.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Advocacy
  • Outreach and Engagement
  • Self Help Tools
  • Peer Recovery Supports and Peer Counseling
  • Transitional Supports
  • Pre-Crisis and Crisis Support Services
  • Engagement, Peer Bridge Services, and Services to Assist Individuals transitioning between service systems or between residential or Inpatient Settings to the Community
  • Self-Advocacy, Self-Efficacy, and Empowerment
  • Parent Skill Development and Training, Family/caregiver Psychoeducation
  • Community Connections and Natural Supports
  • Assist individuals with goals of Independent Living Skills
  • Be a role model, at all times, especially in sharing one’s own recovery from behavioral health issues
  • Assist individuals in obtaining their goals as written in their Individualized Action Plans
  • Ability to utilize electronic data systems (i.e. electronic records and computers)
  • Assist individuals in developing WRAP plan
  • Any other duties deemed necessary by supervisor
  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients  OR
  • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • Must be current or former recipient of behavioral health services or have a family member who has or is receiving behavioral health services
  • Three years work-related experience.

Must possess a valid Driver’s License with an acceptable driving record. 

Peer Support Specialist II

Full Time  •  34 North Main Street, Warsaw

Provide peer support to individuals with behavioral health issues who are enrolled in Spectrum Human Services’ CCBHC.

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Advocacy
  • Outreach and Engagement
  • Self Help Tools
  • Peer Recovery Supports and Peer Counseling
  • Transitional Supports
  • Pre-Crisis and Crisis Support Services
  • Engagement, Peer Bridge Services, and Services to Assist Individuals transitioning between service systems or between residential or Inpatient Settings to the Community
  • Self-Advocacy, Self-Efficacy, and Empowerment
  • Parent Skill Development and Training, Family/caregiver Psychoeducation
  • Community Connections and Natural Supports
  • Assist individuals with goals of Independent Living Skills
  • Be a role model, at all times, especially in sharing one’s own recovery from behavioral health issues
  • Assist individuals in obtaining their goals as written in their Individualized Action Plans
  • Ability to utilize electronic data systems (i.e. electronic records and computers)
  • Assist individuals in developing WRAP plan
  • Assists in training newer members of the peer team
  • Assist in marketing Spectrum CCBHC and Peer Services
  • Provide supervision to Peer Specialist I
  • Any other duties deemed necessary by supervisor
  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients  OR
  • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • Must be current or former recipient of behavioral health services or have a family member who has or is receiving behavioral health services
  • Three years work-related experience.

Must possess a valid Driver’s License with an acceptable driving record. 

Program Assistant

Part Time  •  1280 Main Street, Buffalo

Performs complex administrative tasks and provides administrative support to a team, department head and/or manager. May also train clerical support staff.

  • Maintains & updates necessary data elements for program tracking and outcomes
  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Consistently maintain a neat, organized work environment
  • Assists with the Pulling Charts and preparing records
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing
  • Verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews – as needed
  • Reconciliation and posting of all client payments as needed
  •  Processing of client records
  • Typing
  • Constant direct communication with Director of Community and Support Programs, Senior Care Coordinator/Supervisors
  • Other Duties as assigned
  • Type business letters, memorandums, reports, charts, etc. on a personal computer
  • Composes and prepares routine correspondence for signature
  • Establishes and maintains confidential files and records
  • Proofreads and corrects grammatical, punctuation and spelling errors
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items
  • Answers telephone and direct calls to the appropriate person
  • Operates office machines and instructs others in the operation of same
  • Proficiency in Excel including the ability to work in existing spreadsheets, create new spreadsheets and filter data for reports as needed
  • High School Diploma or equivalent.
  • Three years’ work-related experience

Must possess a valid Driver’s License with an acceptable driving record. 

Psychiatrist

1 Day/Week (8 Hours)   •   Niagara County

As a member of the multi-disciplinary team, the psychiatrist in conjunction with the team leader, has overall clinical responsibility for monitoring client treatment and staff delivery of clinical services; the psychiatrist provides psychiatric and medical assessment and treatment; clinical supervision, education, and training of the team; and development, maintenance, and supervision of medication and psychiatric and medical treatment policies and procedures.

  • Knowledge and demonstration of agency core v