• Knowledge and demonstration of agency core values in day-to-day activities.
• Ability to work effectively with individuals from a variety of cultural and ethnic backgrounds.
• Demonstrates the ability to effectively use technology and appropriate use of support.
• Providing compassionate patient support and care, attention, and assistance during office visits
• Coordinating daily office activities, greeting individuals, and checking individuals in for their appointments
• Gathering data and documenting information in EMR and reporting any concerns to nursing leadership
• Obtaining and recording vital signs
• Drawing blood as needed, when fully trained to do so.
• Assist with managing medline calls, obtains necessary information for nursing staff to follow through clinically with the individuals needs
• Maintains contact with individuals to assure outcome of medline request are completed
• Maintains a central reference point for medline issues for updates/status changes
• Obtaining prior authorizations
• Obtains PMP documentation as needed for medication review
• Looking up HealtheLink documents as requested
• Performs clinical activities as assigned
• Performs data/spreadsheet, faxing, scanning etc for information flow
• Runs reports as requested by Nursing leadership

SKILLS:

• Strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work and have access to helpful adequate, competent, and continuous supports and services.
• Must possess skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illness and respect for individual’s rights and personal preference in treatment are essential
• Work effectively on multiple tasks concurrently
• Present a strong professional image
• Exercise exceptionally good judgment
• Exceptional interpersonal skills, judgment, and decision-making skills
• Must possess excellent oral and written communication skills in English
• Proficient in the use of computer software such as MSWord, Excel, Outlook, etc.
• Additional duties as assigned.