• Knowledge and demonstration of agency core values in day-to-day activities
• Coordinates discharge planning with inpatient facilities
• Advocates on behalf of the client to ensure needed services are obtained
• Provides Service Referral, Linkage, and Related Activities
• Provides monitoring and follow on referrals and other service providers
• Links client with needed existing resources and assures appropriate utilization of a host of life area and support services in the community
• Facilitates the development and maintenance of a supportive social network for the client
• Provides an on-going supportive relationship to the client, which reinforces and builds the client’s life management skills by moving from active intervention to a less active role as client’s own ability to negotiate within the community improves
• Follow-up, in face-to-face contact, to ensure client and significant other’s satisfaction and to determine need for any additional services
• Participates with Clinic Services in order to evaluate and assess the status of treatment in progress and discusses any possible need for the modification in client’s service plan
• Maintains a roster of local resources, provides this information to other staff, and develops effective working relationships with these resources
• Acts as contact/focal point to whom client and service providers may turn to resolve issues related to provision of services
• Maintains required services and statistical records for assigned clients
• Utilizes Motivational Interviewing techniques to increase likelihood of engagement
• Performs other duties as assigned
• Participates in Case Management meetings, training, and other Case Management-specific activities with Spectrum Human Services’ Case Management staff
• Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)

SKILLS/COMPETENCIES:

• Must be trained and demonstrate a basic knowledge and understanding of working with populations, individuals diagnosed with severe mental illness or substance use disorders
• Must be proficient in the use of computers and computer software.  Familiar with all Microsoft products
• Training in Motivational Interviewing and Person Centered Planning